TCUK18 Speaker Alisa Bonsignore – The Value of the Polymath Communicator

Share

Alisa Bonsignore will be giving a presentation at TCUK18 entitled “The Value of the Polymath Communicator”.

Photo of Alisa Bonsignore

Technical communicators were once thought to be single-subject experts. Today, we realize that the most successful among us are truly polymaths, bringing together subject matter expertise with our knowledge of multiple media channels, content strategy, user experience, and of course, writing. Yet for all of the skills that we bring to the workplace, we’re often uncertain about how to best communicate our value to management.

In this talk, we’ll identify some of the roadblocks to our success; how personality and temperament can affect others’ perceptions of us; and how to best advocate for our role in our organization.

Alisa Bonsignore

Alisa Bonsignore runs Clarifying Complex Ideas, a strategic communications consultancy in the San Francisco Bay Area. Her mission is to create clarity and build engagement, delivering the right information at the right time.

Alisa helps companies communicate complicated topics, including medical devices and pharmaceuticals/genomics; network security; healthcare IT; and policy development and sustainability communications surrounding companies’ efforts to improve their supply chains and meet the U.N. Sustainable Development Goals (SDG). She is serving her second term on the STC board of directors.

She speaks about professional development topics to technical communicators, medical writers, content strategists, and other creative professionals.

Share

TCUK18 Speaker John Lee – Jack-of-all-trades

Share

John Lee will be giving a presentation at TCUK18 entitled “Jack-of-all-trades”.

Photo of John Lee

In a long and illustrious working life there are many reasons, choices and options for getting to your destination, which I shall call the here-and-now. This is often referred to as a career path. Some are early on this path to the here-and-now, with technical authoring their first career choice. Others, are well down the path, and may have had a number of careers on the way.

This is the tale of one such journey, from schoolboy to senior technical author. Not so much a career path, more of a ramble through life. But at key points on that journey, decisions were made or events happened that influenced the direction and progress of that journey. These so-called crossroads have led me here. And along the way I have gathered a variety of skills and experiences that have moulded me into the individual standing in front of you.

They say “a little knowledge is a dangerous thing”; I have lots and lots of clusters of “a little knowledge”, so how dangerous am I?

About John Lee

John gained his electronics training in the British Army, rising from apprentice technician through to system engineer in a 23-year career. He used his technical writing experiences within the Army to start a second career as a Technical Author almost 20 years ago. He spent 9 years at Motorola, before branching out as a contractor. John has worked on a variety of projects, from microelectronics, educational software, military hardware and the financial sector. He currently works for ARM as a permanent colleague in a Staff Information Developer role.

Share

TCUK18 Speaker Bridget Khursheed – Cybersecurity and documentation: security considerations for authors

Share

Bridget Khursheed will be giving a presentation at TCUK18 entitled “Cybersecurity and documentation: security considerations for authors”.

Photo of Bridget Khursheed

When APIs make documentation synonymous with the product, what security considerations should authors be aware of? In a PSD2 world where cybersecurity is key what vulnerabilities might documents expose to an attacker? This talk explores how you can maximise security in API and other documentation and learn a defensive mindset to promote and protect company information through security best practice.

About Bridget Khursheed

Bridget Khursheed is a poet and geek from the Scottish Borders. She works at KAL, a fintech company based in Edinburg,h as Global Documentation Manager and is currently studying for an MSc in Advanced Security and Digital Forensics.

Share

TCUK18 Speaker Robert Kratky – Git(Hub) for Technical Writers: From Zero to Published Docs (workshop)

Share

Robert Kratky will be giving a TCUK18 workshop on “Git(Hub) for Technical Writers: From Zero to Published Docs”.

Photo of Robert Kratky

Git, repositories, commits, and branches – whether these are new terms for you, or you already know your way around GitHub – come and learn how to use this platform, and what is this approach towards technical authoring.

In this workshop, we will start with an empty folder and end up with a simple system for validating our docs and an automated publishing process to get our edits to a static website. You will learn about Git, version control principles, and basics of continuous integration and delivery.

About Robert Kratky

Robert Kratky is a Principal Technical Writer at Red Hat. He has published dozens of technical and outreach articles in both print and online media, and presented about documentation topics. At Red Hat, Robert specializes on developer docs and improvement of user experience with documentation.

Share

TCUK18 Speaker Alison Peck – If variety is the spice of life…

Share

Alison Peck will be giving a presentation at TCUK18 entitled “If variety is the spice of life…”.

Photo of Alison Peck

I enjoy a challenge and rarely turn down a professional one– something has to be well outside my comfort zone before I say ‘No’ for lack of enthusiasm. I do consider, though, the financial impact of learning new skills and how useful they are likely to be in the future.

This session looks at some of the ‘non-standard’ things I have done – the things that some technical communicators may hand over to colleagues who are specialists in that area – and how they have worked out for me and (more importantly) for my employer/clients and the people using what I develop.

About Alison Peck

Technical communicator wasn’t on my list of possible jobs when I was at school. Like many, I fell into it. But by then, I’d developed a life-long fascination with language, with learning, and with the visual appearance of information. When I finally found myself working outside the health service, it was with small companies where everyone knew me. I sorted out their Word issues, proofread their marketing materials and even helped them phrase a CV a little better. I loved hearing “Do you think you could…?” because that often led to something I hadn’t tried before. Exciting? Maybe. Different? Definitely.

Share

TCUK 2018 Sponsor – OnTarget Communications

Share

Logo for OnTarget Communications

OnTarget Communications was formed in 2001 to provide a refreshingly different approach to documentation, placements, and training. We provide a wide range of content services to meet the needs of organizations in the hi-tech, telecom, bio-tech, military, security, banking, insurance, medical, education and other professional fields. Using a specialized team of professionals, with extensive experience covering a wide variety of fields, we provide a 24×7 service level for those highly-demanding and tight deadline jobs, world-wide (UK, Europe, Middle East, Asia-Pacific, USA). In the modern world of collaborative authoring and content management, we find that geographical location has become nearly irrelevant.

OnTarget is focused on helping customers obtain the maximum business value from content and documentation, and from the people involved in the process (be they customer employees, contractors, or consultants). We ensure value by providing the appropriate service in the most cost-effective manner.

Amongst the services we offer are: Technical and Marketing Authoring, Translation and Localization, Document Project Outsourcing, Placement Solutions (permanent, contract, and project), Instructional Design, Training Delivery, Content Development and Management Solutions, UI/UX Reviews, Technical Author Trainings and Apprenticeships.

Website: OnTarget Communications

Share

TCUK 2018 Sponsor – MadCap Software

Share

Logo for MadCap Software

We Develop Innovative Software Solutions Backed with World-class Technical Support

MadCap Software was formed in 2005 by industry veterans with decades of experience in the documentation industry, with the objective to develop great products backed with world-class technical support. Today, MadCap Software is a trusted resource for thousands of companies around the globe for single-source, multi-channel authoring and publishing solutions, including multimedia and translation management.

Our Focus: Technical Communication, Content Strategy and User Experience

MadCap Software understands the complexities of content delivery: authors need to get the right information, to the right people, at the right time, in the right language, on the device of the end-users’ choosing.

MadCap Software offers a complete suite of tools to give professional content developers the resources they need to succeed in a rapidly changing environment.

Website: madcapsoftware.com

Share

TCUK18 Speaker Ant Davey – I’m just a technical writer. Actually, no.

Share

Ant Davey will be giving a presentation at TCUK18 entitled “I’m just a technical writer. Actually, no.”

Photo of Ant Davey

At a conference some years ago, I was listening to an IBM senior staff member, responsible for customer experience, about career progression. There was an audible intake of breath from some of the younger members of the audience when she suggested that technical writers couldn’t, or shouldn’t expect to, be a technical writer for the whole of their career. Coming from marketing and PR, it wasn’t news to me.

Since I started work, I’ve written and managed direct mail campaigns, educational materials, website content, even a book chapter about metal detection in the food processing industry. I have shot and edited photographs and more recently video as well. I developed an information architecture for our in-house media library, trained as a change management specialist, handled customer enquiries, advocated for a move to structured authoring, supported two new website upgrades, created company-specific Facebook pages, and written annual reports. My latest venture is into scripting and producing podcasts. This short bio-pic covers the fields of activity that I’ve been involved in as a technical communicator that are just some of those that you might be asked to do in future.

About Ant Davey

A writer and editor in marketing and PR for 15 years, before I discovered that there was such a thing as technical writing. That’s when I enrolled on the distance-learning MA in Technical Authorship at Sheffield Hallam University (other courses are still available). I dabbled in writing software user guides for a few years before I was lucky enough to find a job in the rail industry. Now working on matters engineering, operational, physiological and psychological. As well as writing and editing I’m a teacher and mentor, photographer, videographer, video editor, and now podcast script writer and producer.

Share

TCUK18 Speaker Cecily Roberts – How to win followers & influence people: Tech comm lessons from writing about novels

Share

Cecily Roberts will be giving a presentation at TCUK18 on “How to win followers & influence people: Tech comm lessons from writing about novels”.

Photo of Cecily Roberts

  • Do you create content for corporate social media?
  • Are you writing stealth marketing for a web audience?
  • Are you frustrated by colleagues saying “It’s all just writing”?

I will explain what I’ve learned about creating engaging web content for a diverse and unexpected audience.

  • How a personal reading log evolved into 700 reviews, pastiches, and essays, with thousands of active followers.
  • How I’ve selectively grown my audience and encouraged participation.
  • How technical and non-technical writing help each other.
  • How to reach the right people, in the right way – and enjoy it.

It’s not “all just writing”. Context is all.

Cecily Roberts

In real life, Cecily is a child of bibliophiles who has raised another.

She fell into technical communication, but has happily stayed for more than 25 years. She writes software user guides and help, but is increasingly involved with online content.

In virtual life, Cecily writes about books. In ten years, she’s published over 700 articles and discussed them with thousands. Her motives, audience, subjects, and style have evolved. She’s also written her first short story since school, which won the ISTC 2018 competition.

Her literary writing is very different from her work-related writing, but she’s increasingly conscious of symbiosis.

Share

TCUK18 Speaker Holli Hamilton – Call to Action! How tech writers can improve UX (workshop)

Share

Holli Hamilton will be giving a TCUK18 workshop on “Call to Action! How tech writers can improve UX”.

Photo of Holli Hamilton

As tech writers, we’re often one of the first non-engineers to interact with a new system. We have to find the ins and outs of it, to document those trials for our customers. When those ins and outs become a tangled web of check boxes and popups, then a tech writer has a choice: we can document around the issue or we can put on our designer hats and submit an improvement proposal.

In this workshop, Holli will provide exercises and examples that show how a novice (like her) at User Experience can provide feedback to help improve the customer’s journey and their impression of your company’s products. Delegates coming to this workshop will require a laptop connected to the internet to interact with example sites. The content surrounds software and websites as products but the theories can hopefully be applied to technical writers working in other industries.

About

Holli is currently the sole technical writer for Corero Network Security. She has been a technical writer for over 6 years and came into the field from a Fine Art background. While that may seem odd at first glance, she believes that they share the core values of communication, information absorption, and understanding your audience. She loves nothing more than the unity of these disciplines in a perfectly functional diagram.

Outside of work, she is currently renovating her first home and enjoys frustrating her husband with the amount of pinterest ideas you can cram into a single room.

Share

TCUK18 Speaker Karla Reis – Increasing User Assistance Visibility

Share

Karla Reis will be giving a presentation at TCUK18 on “Increasing User Assistance Visibility”.

Photo of Karla Reis

This presentation is about a project that aimed at making it easier for customers to consume our content; and thus boosting technical writers visibility and standing with internal stakeholders. We wanted a data-driven approach rather than working on assumptions, so we started with customer research, and then piloted our findings.

The results of this project were so impressive that they transformed our stakeholders into advocates for our cause, and who are now willing to voice their belief that good user assistance is beneficial not only to users but to the company as a whole.

About Karla Reis

I am a technical writer who lives and works in Brazil. For the last seven years, I have been developing user assistance for Brazil-localized software at SAP. I am passionate about user experience and about using social media to get closer to users.

I graduated in Languages Portuguese/English and worked as a translator for five years, before joining SAP.

Share

TCUK18 Speaker Ferry Vermeulen – Using Text, Images and Video in Technical Communication

Share

Ferry Vermeulen will be giving a presentation at TCUK18 on “Using Text, Images and Video in Technical Communication”.

Photo of Ferry Vermeulen

The Company you may want to work for is trying to give its audience the best product experience in the world. As a technical writer, you want to contribute to that effort by creating awesome content for that product. There are many great tools out there that can help you to achieve this. These tools include text editors, and graphic and video tools. But how do you decide when to use text, images, or video for your product assistance? Join this presentation to help guide you make the best choices.

About Ferry Vermeulen

Ferry Vermeulen is director at INSTRKTIV. INSTRKTIV helps brands to create compliant and user-friendly user instructions. Ferry has travelled to over 50 countries. It is his aim to visit all countries, meanwhile sorting out how product safety regulation is organized across the world. Also read his User Manual Template Case Study, about how to create compliant user manuals for the EU.

Share

TCUK18 Speaker Matt Pierce – Effective & Engaging: The Key to Making Better Videos

Share

Matt Pierce will be giving a presentation at TCUK18 on “Effective & Engaging: The Key to Making Better Videos”.

Photo of Matt Pierce

Video is taking on an important role in technical communication and is becoming a preferred medium for instructions, documentation, and communication. How can we ensure that our informational and instructional content videos will meet our goals, needs, and the expectations of our viewers? TechSmith conducted studies in the US, UK, and Germany with video viewers to shed light on questions like the ideal length of video, the importance of information placement and making content findable. We’ll explore the results from a creators’ point of view, translating data-driven insights into video design principles taking the viewers’ behaviors and expectations into account.

About Matt Pierce

Matthew Pierce, Learning & Video Ambassador from TechSmith Corporation, has created videos for learning and marketing for over a decade. Matthew has been a speaker at multiple learning and development focused and marketing conferences. He is a regular contributor to Training Magazine, and has been author for Content Marketing Institute, ReelSEO, and various other training publications. He currently leads TechSmith’s customer education initiative around video.

Share

TCUK18 Keynote Speaker Toni Ressaire – Design & Test a Chatbot Conversation (workshop)

Share

In addition to her keynote talk, Toni Ressaire will also be giving a TCUK18 workshop on “Design & Test a Chatbot Conversation”.

Photo of Toni Ressaire

In this interactive workshop, you’ll design a customer journey, write user scenarios, and design a chatbot conversation. You’ll then have the opportunity to test your conversation in a simulator.

To make this session more interesting, I ask you to prepare by bringing an idea for a real non-profit organization. You’ll work with a group to develop a chatbot conversation. We will have a competition, and the winner will have the opportunity to turn the conversation into a published chatbot for the organization. (The organization must have an existing website.)

We’ll also talk about various chatbot platforms and how you can publish your own chatbot.

For this workshop you will need pen and paper or mind-mapping software and a computer with Internet connection. We’ll provide Internet access.

No lurkers! Come to this workshop prepared to participate!

About Toni Ressaire

Toni Ressaire is a technical communicator, trainer and consultant. She’s worked with companies in the software development industry on five continents. Toni has some rather non-traditional uses for traditional tech comm tools. She’s currently working with a team developing innovative tools and methodologies to answer the need for information applied to existing and new technologies (VR, AI, chatbots, etc.).

Toni is a founding member of the Information 4.0 Consortium, Tech Writers Without Borders and she’s an Adobe Partner. She is president of the US-based company Route 11 Publications and Info4Design, an information technology company based in France. She is currently living in Southern Italy.

Share

TCUK18 Speaker Mike Unwalla – To make text as clear as possible, use Simplified Technical English

Share

Mike Unwalla will be giving a presentation at TCUK18 on “To make text as clear as possible, use Simplified Technical English”.

Photo of Mike Unwalla on a black background

Human failures cause accidents. A typical cause of human failure is unclear instructions. Simplified Technical English (STE) makes text as clear as possible.

English can be difficult for people who read English as a second language. Phrasal verbs (multi-word verbs) such as ‘carry out’ and ‘put up with’ are a special problem. STE prevents this problem.

Frequently, instructions must be in the language of the readers. STE decreases the cost of translation.

The implementation of STE is not easy. Possibly, technical communicators will resist the use of STE. Terminology management and help from subject-matter experts are necessary.

About Mike Unwalla

Mike Unwalla is a freelance technical communicator who trades as TechScribe (www.techscribe.co.uk). He helps organizations to supply clear and effective user manuals to their customers. Mike uses controlled language to make his documents as clear as possible. He develops and sells a term checker for the controlled language ASD-STE100.

Share

TCUK18 Speaker Derek Cooper – Quiet Leadership – Why it works in proactive organisations

Share

Derek Cooper will be giving a presentation at TCUK18 on “Quiet Leadership – Why it works in proactive organisations”.

Photo of Derek Cooper with a forest and lake in the background

Leaders don’t have to be flamboyant, talkative, ‘do what I say’ types. Quiet leaders work with their teams, explaining the team’s objectives, and then engaging and enabling their team’s collective intelligence to develop solutions that fulfil those objectives, often in innovative and unexpected ways. Quiet leadership is about creating a team of motivated, valued and trusted people who are capable of becoming leaders in their own right, rather than forming a group of followers who are fearful of taking initiatives or making mistakes. I invite you to take another look at leadership and to recognise the subtle power of quiet.

About Derek Cooper

Derek is an ISTC Fellow who has worked in technical communication since 1992. Although his background is in marine electronics, his experience includes writing documentation for subjects as diverse as electron and optical microscopy, marine and seismic survey, environmental monitoring, financial services, and veterinary science. Derek has recently taken early retirement from Arm Technical Communications in Cambridge, where for four amazing years he quietly and effectively led a team of extremely talented Information Developers. He has now returned to running his own life as a freelance technical author, mentor, and STEM Ambassador. He is, incidentally, also the Chairman of TCUK.

Share

TCUK 2018 Sponsor – Edissero

Share

Logo for Edissero

Edissero has been a specialist recruiter of technical communicators since 2003, helping many different companies and organisations, from blue chips to technology start-ups, find the best technical communicators for their technical and business information needs. We help companies in the UK and Europe recruit permanent and contract, full-time and part-time technical authors (from graduates and juniors to well-seasoned), documentation managers, content strategists, knowledgebase managers, eLearning and instructional designers, editors, bid writers, and user experience designers.

With 15 years in this specialist market, we love what we do and are proud of our long-term partnerships with our clients and candidates. They tell us we are thorough, efficient, no-nonsense and nice to deal with.

We look forward to seeing you at TCUK! Please visit our stand to:

  • Register with us and discuss how we may help you further your career.
  • Discuss how we can help you recruit a technical communicator.
  • Take advantage of our 1-to-1 CV MOT service (please bring along your CV).

For more information, please email us at info@edissero.com or visit our website at www.edissero.com.

Share

TCUK18 Keynote Speaker Ciaran Dunne – Creating great customer experiences through outstanding technical support and content

Share

Ciaran Dunne will be giving his TCUK18 keynote talk on “Creating great customer experiences through outstanding technical support and content”.

Ciaran Dunne photo

As the technical support, content and training provider to Arm’s customer and developer base their Partner Enablement Group needs to be customer focused and deliver a high quality experience. In this presentation Ciaran Dunne will share his experiences of leading a modern technical support organisation and provide an overview of the activities and changes they have made over the last few years to ensure the team is 100% committed to supporting our customer base and how we have brought the wide range of services we provide together to build a cohesive and engaging customer experience.

About Ciaran Dunne

Ciaran Dunne started his career in the electronics and technology industry over 20 years ago having been drawn into the world of engineering from University. He’s held a number of different roles that have shaped his knowledge of the industry, spanning engineering, project management, and operations management. He freely admits that when he joined the Partner Enablement Group (PEG) at Arm he knew next to nothing about technical writing, he now claims to know ‘a little bit more’ having immersed himself in the discipline by getting to know the 70+ Information Developers in PEG, and leading them through a significant change programme. He took up the position of General Manager of PEG three years ago and it’s allowed him to fulfil his passion for creating outstanding customer experiences, and establishing a ‘people first’ culture in the organisation.

Away from work Ciaran spends as much time as he can with his family and slightly bonkers border terrier.

Share

TCUK18 Keynote Speaker Ciaran Dunne

Share

We are pleased to announce Ciaran Dunne as a keynote speaker for TCUK 2018.

Ciaran Dunne photo

Ciaran started his career in the electronics and technology industry over 20 years ago having been drawn into the world of engineering from University. He’s held a number of different roles that have shaped his knowledge of the industry, spanning engineering, project management, and operations management. He freely admits that when he joined the Partner Enablement Group (PEG) at Arm he knew next to nothing about technical writing, he now claims to know ‘a little bit more’ having immersed himself in the discipline by getting to know the 70+ Information Developers in PEG, and leading them through a significant change programme. He took up the position of General Manager of PEG three years ago and it’s allowed him to fulfil his passion for creating outstanding customer experiences, and establishing a ‘people first’ culture in the organisation.

Away from work Ciaran spends as much time as he can with his family and slightly bonkers border terrier.

Share

TCUK18 Keynote Speaker Toni Ressaire – From Docs to Bots: Find Your Passion & Get a Career Makeover

Share

Toni Ressaire will be giving her TCUK18 keynote talk on “From Docs to Bots: Find Your Passion & Get a Career Makeover”.

Photo of Toni Ressaire

Career envy. Have you ever experienced it? You think about your dream job and wonder why you didn’t get that opportunity.

But maybe your dream job wouldn’t make you happy. Perhaps, it wouldn’t be the right fit for you.

Stop thinking about yourself in terms of your job, and start thinking about your skills and your passions. You’ll find your true dream job in these two elements.

Toni Ressaire started out as a broadcast journalist, founded a lifestyles magazine, published books, and then became a technical writer. Now, she’s learning about artificial intelligence and designing chatbots and virtual assistants. What do all of these jobs have in common? Toni will share her path from docs to bots and help you discover your path to the career you really want.

Toni is also holding a workshop at TCUK18: Design & Test a Chatbot Conversation.

About Toni Ressaire

Toni Ressaire is a technical communicator, trainer and consultant. She’s worked with companies in the software development industry on five continents. Toni has some rather non-traditional uses for traditional tech comm tools. She’s currently working with a team developing innovative tools and methodologies to answer the need for information applied to existing and new technologies (VR, AI, chatbots, etc.).

Toni is a founding member of the Information 4.0 Consortium, Tech Writers Without Borders and she’s an Adobe Partner. She is president of the US-based company Route 11 Publications and Info4Design, an information technology company based in France. She is currently living in Southern Italy.

Share

TCUK18 Keynote Speaker Ben Woelk – Lessons Learned on an Introvert’s Journey to Leadership

Share

Ben Woelk will be giving his TCUK18 keynote talk on “Lessons Learned on an Introvert’s Journey to Leadership”.

Photo of Ben Woelk

Many of us might agree that Western society lauds extroverted leaders and their accomplishments. However, introverts make great contributions and can be effective leaders too. As technical communication professionals, many of you are introverts, and you certainly work with a lot of introverts. Those of us who are introverts may not believe or recognize that we have strong leadership skills, and we certainly don’t seem like the extroverted leaders that are the norm in Western society.

My introversion informs my approach to leadership, and I’ve found that self-understanding has helped me learn how to harness my strengths as an introvert to become an influential leader and to achieve great results.

Join me as I share personal insights and experiences from my leadership journey from shy team member to recognized leader. I’ll also identify the key steps I took that helped me become a successful leader and discuss how you can apply these steps to become a leader and influencer.

Ben is also holding a workshop at TCUK18: Temperament-based Strategies for Excelling in the Workplace.

About Ben Woelk

Ben Woelk, CISSP, CPTC, is Vice President and Associate Fellow of the Society for Technical Communication (STC). A frequent conference presenter, Ben has received numerous Society and local awards, including the 2017 STC President’s Award.

Ben’s 20+ years techcomm experience includes management, SW and HW documentation, ISO 9001 documentation, instructor-led and web-based training, end user communications, and policies and procedures.

As Information Security Program Manager at Rochester Institute of Technology (RIT), he’s created a leading security awareness program, and teaches Computing Security and Technical Communication courses at RIT. In the EDUCAUSE Higher Education Information Security Council Awareness and Training Working Group, Ben works to develop cyber security awareness programs.

Ben guest edited STC’s February 2017 Intercom, “Personality, Temperament, and Technical Communication,” and authored Shock Proofing Your Use of Social Media (Kindle). Ben manages a virtual Introverted Leadership community, and mentors and advocates for aspiring introverted leaders.

Ben holds degrees from the University of Florida (BA), Trinity International University (MA), University of Rochester (MA, PhD Candidate), and RIT (Advanced Certificate in Technical Information Design).

Find Ben on his website, Benwoelk.com, or on Twitter as @benwoelk.

Share

TCUK18 Keynote Speaker Toni Ressaire

Share

We are pleased to announce Toni Ressaire as a keynote speaker for TCUK 2018.

Photo of Toni Ressaire

Toni Ressaire is a technical communicator, trainer and consultant. She’s worked with companies in the software development industry on five continents. Toni has some rather non-traditional uses for traditional tech comm tools. She’s currently working with a team developing innovative tools and methodologies to answer the need for information applied to existing and new technologies (VR, AI, chatbots, etc.).

Toni is a founding member of the Information 4.0 Consortium, Tech Writers Without Borders and she’s an Adobe Partner. She is president of the US-based company Route 11 Publications and Info4Design, an information technology company based in France. She is currently living in Southern Italy.

Share

TCUK18 Keynote Speaker Ben Woelk – Temperament-based Strategies for Excelling in the Workplace (workshop)

Share

In addition to his keynote talk, Ben Woelk will also be giving a TCUK18 workshop on “Temperament-based Strategies for Excelling in the Workplace”.

Photo of Ben Woelk

Temperament types have big impacts on work relationships. Today’s workplace presents challenges for both introverted and extraverted team members. Many workplaces are adopting open space layouts that foster teamwork but provide little opportunities for introverts to contribute as individuals. Extraverts may struggle with working with Introverts. Because of Western society’s emphasis on extraversion, many introverts feel unsuited or ill-equipped to thrive in today’s workplace and are not sure how to take that next step to increase influence and improve visibility. All personality types may have issues working with coworkers or management. Is your manager a Guardian, an Idealist, a Rational, or an Artisan? How does that change how you approach them? Suitable for all attendees, you’ll benefit from understanding your temperament and how you interact best with others.

Attendees will

  • learn general and specific insights gained from personality and temperament typing
  • identify their strengths and weaknesses
  • discuss workplace challenges
  • learn strategies to mitigate these challenges
  • create an action plan to revive and thrive

Attendees will benefit most from the workshop if they know their Myers-Briggs/temperament profile in advance. I recommend taking the tests at humanmetrics.com and keirsey.com before attending.

About Ben Woelk

Ben Woelk, CISSP, CPTC, is Vice President and Associate Fellow of the Society for Technical Communication (STC). A frequent conference presenter, Ben has received numerous Society and local awards, including the 2017 STC President’s Award.

Ben’s 20+ years techcomm experience includes management, SW and HW documentation, ISO 9001 documentation, instructor-led and web-based training, end user communications, and policies and procedures.

As Information Security Program Manager at Rochester Institute of Technology (RIT), he’s created a leading security awareness program, and teaches Computing Security and Technical Communication courses at RIT. In the EDUCAUSE Higher Education Information Security Council Awareness and Training Working Group, Ben works to develop cyber security awareness programs.

Ben guest edited STC’s February 2017 Intercom, “Personality, Temperament, and Technical Communication,” and authored Shock Proofing Your Use of Social Media (Kindle). Ben manages a virtual Introverted Leadership community, and mentors and advocates for aspiring introverted leaders.

Ben holds degrees from the University of Florida (BA), Trinity International University (MA), University of Rochester (MA, PhD Candidate), and RIT (Advanced Certificate in Technical Information Design).

Find Ben on his website, Benwoelk.com, or on Twitter as @benwoelk.

Share

TCUK18 Keynote Speaker Ben Woelk – Digital Self Defense—Tips, Tools, and Best Practices to Stay Safe Online (presentation)

Share

Ben Woelk will also be giving a TCUK18 presentation on “Digital Self Defense—Tips, Tools, and Best Practices to Stay Safe Online”.

Photo of Ben Woelk

Do you know what it takes to stay safe online? Do you know how to protect yourself and others? Are you worried about your online privacy? Did you know your smartphone can be attacked?

Cybercriminals continue to devise new ways to attack us both at work and at home. In order to meet those threats, we need to understand how to defend against them.

Join Ben for a discussion of tips, tools, and best practices that will help you enjoy the Internet more safely, whether you’re using a personal computer, smartphone, or tablet.

About Ben Woelk

Ben Woelk, CISSP, CPTC, is Vice President and Associate Fellow of the Society for Technical Communication (STC). A frequent conference presenter, Ben has received numerous Society and local awards, including the 2017 STC President’s Award.

Ben’s 20+ years techcomm experience includes management, SW and HW documentation, ISO 9001 documentation, instructor-led and web-based training, end user communications, and policies and procedures.

As Information Security Program Manager at Rochester Institute of Technology (RIT), he’s created a leading security awareness program, and teaches Computing Security and Technical Communication courses at RIT. In the EDUCAUSE Higher Education Information Security Council Awareness and Training Working Group, Ben works to develop cyber security awareness programs.

Ben guest edited STC’s February 2017 Intercom, “Personality, Temperament, and Technical Communication,” and authored Shock Proofing Your Use of Social Media (Kindle). Ben manages a virtual Introverted Leadership community, and mentors and advocates for aspiring introverted leaders.

Ben holds degrees from the University of Florida (BA), Trinity International University (MA), University of Rochester (MA, PhD Candidate), and RIT (Advanced Certificate in Technical Information Design).

Find Ben on his website, Benwoelk.com, or on Twitter as @benwoelk.

Share

TCUK 2018 Sponsor – 3di Information Solutions Ltd.

Share

Logo for 3di

Complexity made clear

3di has delivered technical communication and localization services to global companies, government organisations, and technology and software businesses since 2002. Our in-house team of 40 is based near Guildford, in Kraków and in Edinburgh. Quite a few of us are attending TCUK as delegates.

Our customers and suppliers love working with us and keep coming back. The people we work with day-to-day like our friendly and reliable approach and our focus on quality — we don’t let them down. The people who pay the bills like our competitive rates and our focus on efficient processes — we save them money.

Visit our stand at TCUK to:

  • discuss your work and the challenges you face
  • brief us about projects you have coming up
  • tell us about your availability to work with us and our customers

For more information visit our website www.3di-info.com.

Share

TCUK 2018 Sponsor – Kothes

Share

Logo for Kothes

Kothes GmbH is the leading service provider for technical documentation and CE marking. We provide a wide range of services from advice on all aspects of technical documentation to the production of operating instructions and comprehensive support in the following areas:

  • CE conformity,
  • illustrations,
  • multimedia applications,
  • Smart Information Solutions
  • translations in over 50 languages.

Kothes customers include over 1,000 manufacturers, operators and importers of technical products from all key industries. With innovative research projects and a comprehensive range of advanced training courses, the company is committed to the further development of technical documentation and smart information solutions. Kothes employs 130 people at its headquarter in Kempen (Germany), as well as at its locations in Bremen, Berlin, Stuttgart, Zurich (Switzerland) and Manchester.

kothes.com

Share

TCUK 2018 Sponsor – SCHEMA Group

Share

Logo for SCHEMA Group

The SCHEMA Group develops and markets high-performance solutions for information logistics. Founded in 1995, the company employs over 120 people at its headquarters and development site in Nuremberg, Germany. Relied upon by over 500 customers, the SCHEMA ST4 Component Content Management System (CCMS) and the SCHEMA CDS Content Delivery Server number among the most widely used systems for a modular approach to technical writing and documentation. The SCHEMA ST4 Component Content Management System and the SCHEMA CDS Content Delivery Server cater to all functions relating to the creation, versioning, variant control, translation, quality assurance, publication and distribution of product information – from service information on a mobile device to the final layout for a print catalogue. SCHEMA ST4 is a flexible system that can be scaled to suit the needs of small authoring teams up to entire companies. It is also available as a standard version or as a client-specific solution. SCHEMA CDS distributes information while providing its immediate availability. The SCHEMA Group’s solutions are suitable for a broad range of applications. They are deployed in a wide variety of sectors including mechanical and plant engineering, automotive, IT, electronics, medical technology and the pharmaceutical industry. Clients such as ABB, Agilent, Andritz, Bayer, Bentley, Boehringer Ingelheim, Bombardier, Bosch, Bundesanzeiger Federal Gazette, Carl Zeiss, Caterpillar, Daimler, Datev, Doppelmayr, General Electric, KSB, MAN, Miele, Austrian Federal Railways, Philips, Porsche, Roche, Schaeffler Group, SEW Eurodrive, Siemens, SMA, Toyota, TüV, Voith, Weleda, Wincor Nixdorf and many more rely on systems from SCHEMA.

SCHEMA. Complex documents made easy. www.schema.de

Share

TCUK18 Keynote Speaker Ben Woelk

Share

We are pleased to announce Ben Woelk as a keynote speaker for TCUK 2018.

Photo of Ben Woelk

Ben Woelk, CISSP, CPTC, is Vice President and Associate Fellow of the Society for Technical Communication (STC). A frequent conference presenter, Ben has received numerous Society and local awards, including the 2017 STC President’s Award.

Ben’s 20+ years techcomm experience includes management, SW and HW documentation, ISO 9001 documentation, instructor-led and web-based training, end user communications, and policies and procedures.

As Information Security Program Manager at Rochester Institute of Technology (RIT), he’s created a leading security awareness program, and teaches Computing Security and Technical Communication courses at RIT. In the EDUCAUSE Higher Education Information Security Council Awareness and Training Working Group, Ben works to develop cyber security awareness programs.

Ben guest edited STC’s February 2017 Intercom, “Personality, Temperament, and Technical Communication,” and authored Shock Proofing Your Use of Social Media (Kindle). Ben manages a virtual Introverted Leadership community, and mentors and advocates for aspiring introverted leaders.

Ben holds degrees from the University of Florida (BA), Trinity International University (MA), University of Rochester (MA, PhD Candidate), and RIT (Advanced Certificate in Technical Information Design).

Find Ben on his website, Benwoelk.com, or on Twitter as @benwoelk.

Share

TCUK 2017 Sponsor – Edissero

Share

Edissero logo

Edissero has been a specialist recruiter of technical communicators since 2003, helping many different companies and organisations, from blue chips to technology start-ups, find the best technical communicators for their technical and business information needs. We help companies in the UK and Europe recruit permanent and contract, full-time and part-time technical authors (from graduates and juniors to well-seasoned), documentation managers, content strategists, knowledgebase managers, eLearning and instructional designers, editors, bid writers, and user experience designers.

With 14 years in this specialist market, we love what we do and are proud of our long-term partnerships with our clients and candidates. They tell us we are thorough, efficient, no-nonsense and nice to deal with.

We look forward to seeing you at TCUK! Please visit our stand to:

  • Register with us and discuss how we may help you further your career.
  • Discuss how we can help you recruit a technical communicator.
  • Take advantage of our 1-to-1 CV MOT service (please bring along your CV).

For more information, please email us at info@edissero.com or visit our website at www.edissero.com.

Share

TCUK 2017 Sponsor – Ictect

Share

The logo for Ictect

Ictect offers a patented Microsoft Word-based software for authoring and converting content to DITA. Technical documentation departments will save time and significantly reduce cost by utilizing Intelligent Content Tools from Ictect. Please see http://www.ictect.com/DITA.

Image of the definition of i-c-tect
I*c*tect: From the phrase, Intelligent Content ArchiTECHures. A process for organizing and using your unstructured information to gain real business value, while saving time and money.

Ictect is doing a workshop on the “The Economics of Intelligent Content for Topic-based Writing” at the Microsoft Technology Center, Attend the Customer Immersion Experience Workshop at the Microsoft Technology Center, 2 Kingdom Street Paddington on Friday, September 29. Please see http://www.ictect.com/intelligent-content-workshop-london.

Share

TCUK 2017 Sponsor – Arm

Share

Logo for the company "Arm"

Arm is the world’s leading semiconductor IP company. We develop and license technology that is at the heart of more than 100 billion devices, from sensors to smartphones to servers.

Arm was founded by a dozen engineers working from a converted barn in Cambridge, UK, 27 years ago. By the end of 2016, that team had grown to more than 5,000 people at sites around the world. Arm gives its people the capabilities, processes, and infrastructure to enable them to develop and thrive as the business scales and strengthens. At the same time, we seek to nurture a work culture that remains true to our founders’ original vision: empowering our people to be innovative and drive Arm-based technology into all areas where compute happens, maximising their creative potential and enabling all of our people to be their brilliant selves.

As the foundation of a global ecosystem of technology innovators, we empower the world’s most successful business and consumer brands. Every day our thousands of partners embed more than 45 million Arm-based chips in products that connect people, enhance the human experience, and make anything possible.

  • Arm technologies reach 80% of the global population
  • More than 5,000 employees from 61 nationalities
  • More than 100 billion Arm-based chips shipped to date
  • An ecosystem of over 1,100 partners
Share

TCUK17 Speaker Charlotte Claussen – “Live mentoring/what is technical communication?”

Share

Charlotte Claussen will be giving a workshop at TCUK17 on “Live mentoring/what is technical communication?”

Photo of Charlotte Claussen

This session is for both newbies and experienced professionals.

For newbies: Bring a sample text, or a write-up an issue you would like to discuss or get feedback on. Hopefully you will not only get some valuable feedback, but also learn more about what experienced professionals think is best practice.

For experienced professionals: You might already be active in online discussions, but here is your chance to discuss an issue directly with the person raising a question, as well as have your ideas of best practice challenged by other professionals.

You will work in groups where one or two persons present a work sample or question for the group to discuss. Prizes are given to the group member who gives the best input in each group.

A second round will be for the groups to sum up opinions and statements on professionalism or best practice in our field that were revealed during discussions.

The idea behind this is that general discussions about professionalism or best practices tend to be vague, while focused discussions on a concrete issue will highlight the common ground as well as different opinions.

About Charlotte Claussen

Technical writer with experience from start-up-, agency-, and corporate environments, currently working as a project manager for Cisco.

Being a technical writer is the perfect fit for her. She is motivated by the continuous learning and by helping others. And as a bonus, she gets to pursue her interest in how people know what to do with stuff.

Share

TCUK17 Keynote speaker Michael Meng – “Effects of visual signalling in screenshots: an eye tracking study”

Share

Keynote speaker Michael Meng will also give a presentation at TCUK17 on “Effects of visual signalling in screenshots: an eye tracking study”.

Michael Meng

Another area I’m interested in is the proper usage and the design principles for screenshots in software documentation. I have recently completed an eye tracking study that examined the effect of different types of screenshots (screenshots with visual signaling to highlight relevant areas vs. simple screenshots without visual signaling) on task execution. The data seem to show that screenshots can actually support effective task execution, but only if they include signaling elements to guide visual attention. Thus, the second talk could outline the rationale behind the study, the method, selected results and the conclusion I believe can be drawn.

Michael Meng’s keynote talk is about “Optimizing API documentation: What we can learn from developers”.

About Michael Meng

Michael studied German linguistics and psycholinguistics at the University of Jena (Germany) and the University of Edinburgh. After completing his PhD on syntactic processing during reading in 1998, he worked as a technical writer and later on as department manager of documentation and localization for an international software company. In 2012, Michael was appointed Professor of Applied Linguistics at Merseburg University of Applied Science, where he now teaches courses on text analysis, text production, research methods and cognitive psychology in the B. Eng. and M. A. programs in Technical Communication. He is member of tekom Germany and presents regularly at conferences such as the European Academic Colloquium on Technical Communication, Write the Docs or the annual tcworld/tekom conference.

Share

TCUK17 Speaker Andrew Mills – “How to Create High-Quality Video Tutorials (the Easy Way)”

Share

Andrew Mills will be giving a workshop at TCUK17 on “How to Create High-Quality Video Tutorials (the Easy Way)”.

Photo of Andrew Mills

When creating a video tutorial, it’s important that it not only conveys its key message, but also looks and, most importantly, sounds the part.

That’s where this workshop comes in. I will show you a fast and efficient production workflow that not only emphasises quality, but provides reusable templates that speed up the development of future videos.

The workshop will cover multiple areas, from audio capture (and improving it in post-production), to the creation and use of Title Cards and Lower-Thirds, right down to best way to compress the final video.

Workshop Difficulty: Beginner to intermediate.

Software Requirements: The core concepts and advice given can be applied across many different video and audio editing packages. For this workshop, I’ll be using the Adobe Creative Cloud suite, but you can use any editing software that’s currently available to you. However, if you wish to follow along using the Adobe Creative Cloud suite, then Adobe currently offer a free, fully functional, 7-day trial.

Hardware Requirements: You and your laptop.

About Andrew Mills

In March 1999, my first video game guide was published in the pages of N64 Magazine. In 2003, I began creating numerous text and video tutorials for the Metroid video game series and this experience led to me becoming the ‘go-to’ video game guide author for most of Future Publishing – Europe’s largest magazine publisher.

I continued to create and self-publish video game guides for digital platforms, such as iOS applications and e-books, before moving into the role of Technical Author in the business software sector in 2015. Today I’m growing professionally as a Senior Information Developer for ARM in Cambridge.

Share

TCUK17 Speakers Angela Peter & Thomas Schubert – “Mechanical engineering and Industry 4.0 documentation”

Share

Angela Peter and Thomas Schubert will be presenting at TCUK17 on “Mechanical engineering and Industry 4.0 documentation”.

Photo of Angela Peter

Photo of Thomas Schubert

Industry 4.0 – a look at what is possible in the documentation for mechanical engineering today and what key points you may need to look at for developing your documentation 4.0 solution.
We will take a look at

  • What does Industry 4.0 mean for information relating to technical products and their information management?
  • What challenges and opportunities does Industry 4.0 bring up for documentation departments?
  • Which competencies in terms of tools and processes will be required for a successful documentation workflow in your company.
  • What – and whom – do we need to bring together to achieve the transformation from where you are standing today to a powerful solution for tomorrow.

At the end of this session we will take a glance at a state of the art implementation example.

About Angela Peter

Angela Peter is a Swiss technical writer who moved to Manchester in March 2017. Since 2013, she has been working as a technical writer for kothes GmbH and is currently fascinated by information models. In her first three years of employment two of her manuals have been awarded with the “Tekom Dokupreis” by the German Association of Technical Communication “Tekom”.

Angela received her bachelor’s degree in Technical Communication from the Zurich University of Applied Sciences in 2013.

About Thomas Schubert

Tom began his career in Sales and project coordination for a foundry technology supplier operating in the EU. Here he came in contact with documentation for the first time, not knowing it would later play a major role in his business life. After several years in various customer-oriented Industry sectors he joined kothes GmbH in 2004. With 13 years of experience as Regional Key Account Manager in Sales of Documentation solutions he is also responsible for all international business development activities at Kothes.

With his understanding of how complex the situations in documentation departments can be, Tom enjoys discussing how exciting developing and implementing solutions for Industry 4.0 Documentation can be.

Share

TCUK17 Speaker Praveena Sabarish – “Audience Analysis: A smart way to understand our customers”

Share

Praveena Sabarish will be presenting at TCUK17 on “Audience Analysis: A smart way to understand our customers”.

Photo of Praveena Sabarish

It is essential to understand customer expectations and to tailor our documents by providing targeted content with concise and precise information for specific tasks. To understand customers, we must analyze the intended audience such as who they are and what they need. The best to way to understand and analyze our customers is by talking to customer-facing people.

Audience analysis is an effective tool to gather information about our target audience. This information can help us understand customer needs and usage patterns, and therefore deliver a better user experience.

This presentation will cover the process, outcome, and findings of the audience analysis and how it helped to deliver better documentation.

About Praveena Sabarish

I currently work as a Senior Information Developer at ARM Embedded Technologies, India. Over the past 10 years, I have worked with different companies like TCS, Philips, Gilbarco Veeder-Root, and Commit Technologies as a Technical Writer on various domains. I am passionate about building strong relationships with customer-facing people and stakeholders to enhance existing documentation. I have worked with different project teams and learned to continuously adapt to diverse processes and methods followed during the project development.

Share

TCUK17 Speaker Joanna Kusiak – “Topic-Based Authoring Tools: Adapting to Organisational Evolution”

Share

Joanna Kusiak will be presenting at TCUK17 on “Topic-Based Authoring Tools: Adapting to Organisational Evolution”.

Photo of Joanna Kusiak

As with prehistoric human societies, adopting new tools can be a necessary organisational response to new developments, enabling further progression. This presentation explores the decision-making process and factors involved in choosing authoring tools appropriate to organisations’ needs, particularly in circumstances of changing requirements.

The focus is on identifying the factors that have the most bearing on tool planning, investment, and implementation decisions, within complex documentation environments. The talk examines some practical considerations when implementing new tools to facilitate the work of multiple, dispersed documentation teams. Issues such as stability, usability, remote accessibility, and additional features are addressed.

About Joanna Kusiak

Joanna Kusiak has worked in the technical communication industry for the past nine years. After starting as a student intern at a global corporation in Poland, she expanded her experience in Germany and Ireland. Joanna now works as a senior information developer with TWi, an Irish-based provider of outsourced technical writing, editing, and documentation solutions.

Joanna’s professional interests revolve around authoring tools, information architecture, and single-sourcing. Her role involves teaching SMEs, learning architects, and instructional designers how to use authoring tools and content management systems, and helping them to define documentation processes, design stylesheets, and manage DITA implementation.

Share

TCUK17 Speaker Stefan Gentz – The Convergence of Marketing and Technical Communication, an Adobe case study

Share

Stefan Gentz, from sponsor Adobe, will be presenting a case study at TCUK17 on “The Convergence of Marketing and Technical Communication”.

Photo of Stefan Gentz

Content consumption patterns have dramatically changed over the last decade. The maximum selective sustained attention span of a human being is about 20 minutes. Latest research shows that the transient attention span of human beings has even gone down from 12 to 8 seconds over the last decade.

To communicate technical content in the future successfully, we need to move from drops to drips, improve findability and searchability and tailor content to the content consumer’s role and context automatically. It’s time to talk about new customer experiences and new customer journeys.
In this session, Stefan Gentz, Worldwide TechComm Evangelist for Adobe, will discuss the communication of technical content and how it’s becoming increasingly important to understand technical communication as marketing communication. The ability to blend marketing content and technical content into a unified customer experience becomes key to success. The foundation for this is dynamic, intelligent content that enables personalization and multichannel content delivery to communicate with customers in all possible ways.

About Stefan Gentz

As the Worldwide Evangelist for Technical Communication at Adobe, Stefan’s mission is to inspire enterprises and technical writers around the world and show how to create compelling technical communication content with the Adobe TCS tools.

Stefan is also a certified Quality Management Professional (TÜV), ISO 9001 / EN 15038 auditor, ISO 31000 Risk Management expert and Six Sigma Champion.
Stefan is a popular keynote speaker and moderator at conferences such as tekom, tcworld, Information Energy, Intelligent Content Conference, Congility, LocWorld, TCUK, STC, GALA, ELIA, TTT, Translation Forum Russia and many others. He is also a member of the Conference Advisory Board of the world’s biggest TechComm event, the tekom / tcworld Conferences and member of the iiRDS working group for Intelligent Information. He is also an active social networker on Facebook, Twitter, and LinkedIn.

Share

TCUK17 Speaker Jang Graat – “Driving DITA off the map”

Share

Jang Graat will be presenting at TCUK17 on “Driving DITA off the map”.

Photo of Jang Graat

DITA was designed for topic-based authoring, but DITA maps are basically Tables of Content, which belong to the book paradigm. Even when adding conditional content and keys, the underlying organization is still a hierarchy, whereas the real world is radically decentralized and chaotic. If we want to get out of the old, sequential, content paradigm, we need to rethink the way we connect the dots, or the topics, to each other and to the various groups of users. This presentation outlines a couple of options to design dynamic content delivery.

About Jang Graat

Jang studied Physics, Psychology and Philosophy. He has 3 decades experience as technical author, trainer, consultant and developer. He has given countless presentations, tutorials and courses to a wide variety of audiences around the globe. His main skill is making complex technology understandable.

Share

TCUK17 Speaker Matthew Ellison – “Re-use Strategies for Topic-based Authoring”

Share

Matthew Ellison will be presenting at TCUK17 on “Re-use Strategies for Topic-based Authoring”.

Photo of Matthew Ellison

This presentation describes a range of ways in which you can sensibly maximise the re-use of content within a topic-based authoring environment. It considers the high-level information architectural issues, and recommends strategies that you can adopt whether you are using an XML-based content management system or a Help Authoring Tool. The session also considers the impact of information re-use on translation, and warns against some of the pitfalls of taking re-use too far.

About Matthew Ellison

Matthew has over 25 years of experience as a user assistance professional in the software industry. He now runs UA Europe, an independent UK-based training and consulting company that specialises in user assistance design and technology. Matthew holds a B.Sc. in Electronic Engineering and a Post-Graduate Certificate of Education from Bristol University. In 2009 he was the winner of the prestigious Horace Hockley award that is presented annually by the ISTC.

Share

TCUK17 Speaker Jörg Plöger – Give your content wings – How to improve your documentation skills, a SCHEMA case study

Share

Jörg Plöger, from sponsor SCHEMA, will be presenting a case study at TCUK17 on “Give your content wings – How to improve your documentation skills”.

Photo of Jörg Plöger

At the latest when your machine is ready before the accompanying documentation, or when your software is two versions ahead of the software help release, it is time to look into your editing solution. You have probably already noticed that the number of releases and formats is constantly growing, and that publication cycles are becoming shorter. With this case study, we would like to give you a few helpful tips and best practices to improve your way of working with information. In short, it is about the question: “What to consider when creating and managing information to make it future proof?”

About Jörg Plöger

Jörg Plöger studied mathematics. He has worked in technical communication in a wide variety of industries for more than 20 years. As consultant and trainer, he has travelled around Europe many times. Since 2000, Jörg Plöger has been working in the software industry (Translation Memory Systems (TMS) and Content Management Systems (CMS)). He is sales representative of SCHEMA and based in Bremen, Northern Germany.

Share

TCUK17 Speaker John Lee – “Our way is not the only way – a reuse and single sourcing model”

Share

John Lee will be presenting at TCUK17 on “Our way is not the only way – a reuse and single sourcing model”.

Photo of John Lee

ARM design suites of heterogeneous computing cores all baselined on a specific implementation of the ARM architecture model. This provides opportunities for enhanced quality control and process improvement. One such improvement is a multi-layered reuse model that enables content sharing across the suite, with reduced development time and an ability to accurately make fast updates. This presentation describes the mechanics of that reuse model. The model uses both profiling and key-defined content switching and worked extremely well for ARM.

About John Lee

John gained his electronics training in the British Army, rising from apprentice technician through to system engineer in a 23-year career. He used his technical writing experiences within the Army to start a second career as a Technical Author almost 20 years ago. He spent 9 years at Motorola, before branching out as a contractor. John has worked on a variety of projects, from microelectronics, educational software, military hardware and the financial sector. He currently works for ARM as a permanent colleague in a Staff Information Developer role.

Share

TCUK17 Speakers Chris Smith & Rob Woodgate – “Creating Integrated API Documentation Experiences for Users”

Share

Chris Smith and Rob Woodgate will be presenting at TCUK17 on “Creating Integrated API Documentation Experiences for Users”.

Photo of Chris Smith

Photo of Rob Woodgate

There’s rarely the equivalent of a content writer/UI/UX designer creating an API structure and names. This leads to a disconnect between formal specification of an API and the supplementary authored documentation, which usually exist as separate deliverables.

In our presentation we will:

  • Highlight some of the common pitfalls that API designers and technical writers fall into;
  • Describe some approaches and techniques that will help mitigate these pitfalls;
  • Demonstrate how content overlays can be used to narrow the disconnect between the API specification and the authored documentation, producing a single consumable.
  • About Chris Smith

    Chris is the chief architect at Companies House. He is mainly responsible for the strategy and architecture of their web and API services, in particular the https://beta.companieshouse.gov.uk and REST API services, which satisfy tens of millions of free data requests a day.

    Chris is a writer who is passionate about effective documentation, especially for API design and specification, and this led him to create DapperDox, a documentation tool for seamlessly combining API specifications and authored documentation into a rich browsable experience. You can find him on Twitter @zxchris.

    About Rob Woodgate

    Rob is a Documentation and Knowledge Management consultant who helps companies get the most out of their documentation. He works as a writer, trainer, scrum master and agile coach and is currently helping Companies House roll out SharePoint.

    Rob blogs at www.agiledocumentation.co.uk on various techcomm subjects, and spends what little other spare time he has tweeting things about documentation from @agiledoc.

    Share

    TCUK17 Speaker Holli Hamilton – “The Glossary is Dead, Long Live the Glossary!”

    Share

    Holli Hamilton will be presenting at TCUK17 on “The Glossary is Dead, Long Live the Glossary!”.

    Photo of Holli Hamilton

    In the world of topic-based authoring, when you’re creating a topic pool rather than a page-by-page document, it can sometimes feel hard to identify the work left to be done. How can you identify the gaps in knowledge without a structure to hold the work against?

    In the formative stages of a documentation project, Holli proposes the glossary can be the core around which you measure your growing pool of topics.

    About Holli Hamilton

    Holli is currently the sole technical writer for Corero Network Security. She has been a technical writer for over 5 years and came into the field from a Fine Art background. While that may seem odd at first glance, she believes that they share the core values of communication, information absorption, and understanding your audience. She loves nothing more than the unity of these disciplines in a perfectly functional diagram.

    Outside of work, she has more hobbies than any sane woman should and enjoys frustrating her husband with the amount of craft supplies you can fit into a one-bed flat.

    Share

    TCUK17 Speaker Andrew Mills – “It’s in the Game – The art of Creating a Helpful Video Game Guide”

    Share

    Andrew Mills will be presenting at TCUK17 on “It’s in the Game – The art of Creating a Helpful Video Game Guide”.

    Photo of Andrew Mills

    “What’s that? You can be paid to play, and write about, video games full-time? Well, sign me right up!” Whoooa! Easy tiger. There’s a substantial amount more to writing a, helpful, guide to the latest and greatest video games than just having a blast and knocking up a few words.

    In fact, it’s a lot of very demanding work. As someone who has produced more than 140 game guides over a 14-year period, I thought I’d share how my workflow evolved from creating simple word documents, to incorporating high-definition videos and narrative audio in eBooks and mobile apps.

    About Andrew Mills

    In March 1999, my first video game guide was published in the pages of N64 Magazine. In 2003, I began creating numerous text and video tutorials for the Metroid video game series and this experience led to me becoming the ‘go-to’ video game guide author for most of Future Publishing – Europe’s largest magazine publisher.

    I continued to create and self-publish video game guides for digital platforms, such as iOS applications and e-books, before moving into the role of Technical Author in the business software sector in 2015. Today I’m growing professionally as a Senior Information Developer for ARM in Cambridge.

    Share

    TCUK17 Speaker Phil Lane – “Creating content and output for mobile and embedded devices”

    Share

    Phil Lane will be presenting at TCUK17 on “Creating content and output for mobile and embedded devices”.

    Photo of Phil Lane
    Whilst mobile devices can deliver a fantastically rich user experience, they often share some attributes with embedded devices, such as limited screen size, storage capacity or methods of interaction. We will examine the tools and techniques that allow you to adapt your content to work on both types of device, working around these limitations.

    However, even embedded devices can support some dynamic capabilities, so we will explore these features, explaining how they can help your content become more interactive and appealing, and more useable as a result.

    About Phil Lane

    Phil Lane is a Content Strategy Specialist at Imprimatur Limited. He combines his experience in XML with his understanding of documentation processes to develop strategies and implementation plans that deliver improved documentation efficiency.

    Phil particularly relishes projects in the automotive industry, where finding solutions is often challenging because of the need for simultaneously-available multi-lingual content, the pressures of a strict 12-month product cycle, and the tightly-constrained in-vehicle operating environment.

    Phil holds a degree in Engineering and has a strong computer systems background reaching back over 13 years.

    Share

    TCUK17 Speaker Jen Lambourne – “What I wish I’d known before doing user research for the first time”

    Share

    Jen Lambourne will be presenting at TCUK17 on “What I wish I’d known before doing user research for the first time”.

    Photo of Jen Lambourne

    We all want our content to meet the needs of our users, but the practicalities of user research and testing can be daunting, especially if you don’t have a research background.

    In this talk, I’ll share some practical advice to get you started. From deciding what and how to research, finding users, handling consent, interview techniques, experience mapping, analysis and more, the talk will focus on the mistakes I’ve made and plenty of advice to get you going. We’ll also cover how to feed those all important findings back into product and content development.

    About Jen Lambourne

    Jen is a technical writer fighting an endless battle against acronyms and jargon. After escaping the worlds of technology PR and marketing, she now works at Government Digital Service (GDS), part of the Cabinet Office. In her latest role, Jen produces technical guidance for people across the UK government, as well as technical documentation for GDS products and services – all with a heavy dose of user research and testing.

    Share

    TCUK17 Speaker Yuri Kolber – Best Practices of Documentation Migration Projects, an OTC Case Study

    Share

    Yuri Kolber, from sponsor OnTarget Communications, will be presenting a case study at TCUK17 on “Best Practices of Documentation Migration Projects”.

    Photo of Eran (Yuri) Kolber
    Logo for OnTarget Communications

    The case study examines the learnings, both positive and negative, from two migration projects (both for customers with global audiences). In both cases the customers were looking to move documentation to a collaborative platform, that would enable value delivery through version control, effective re-use of content, and efficient distribution of documentation. Due to the different requirements and audiences, the solutions selected for the customers were substantially different technically (from a toolset perspective), but both delivered the desired results. The session will provide guidelines for ensuring that migrating documentation to new platforms and toolsets, is as painless as possible.

    About Eran (Yuri) Kolber

    Eran (Yuri) Kolber is the Director of Training and Professional Services for OnTarget Communications. As part of his duties, he assists customers world-wide with Training Needs Analysis, Training Delivery, Content Creation and Management, Migration Project Planning and Execution, Knowledge Transfers, and extracting the maximum business value from technology, in the age of the Cloud and Mobility.

    Yuri served as a Platform Evangelist for Microsoft for many years, and has assisted global consulting organizations, such as Holden International, to plan and roll-out content management and training programs for their customers.

    He also leads OnTarget’s Internship program, which helps entrants into the industry obtain the required experience.

    Share

    TCUK 2017 Sponsor – OnTarget Communications

    Share

    OnTarget Communications

    Logo for OnTarget Communications

    OnTarget Communications was formed in 2001 to provide a refreshingly different approach to documentation, placements, and training. We provide a wide range of content services to meet the needs of organizations in the hi-tech, telecom, bio-tech, military, security, banking, insurance, medical, education and other professional fields. Using a specialized team of professionals, with extensive experience covering a wide variety of fields, we provide a 24×7 service level for those highly-demanding and tight deadline jobs, world-wide (UK, Europe, Middle East, Asia-Pacific, USA). In the modern world of collaborative authoring and content management, we find that geographical location has become nearly irrelevant.

    OnTarget is focused on helping customers obtain the maximum business value from content and documentation, and from the people involved in the process (be they customer employees, contractors, or consultants). We ensure value by providing the appropriate service in the most cost-effective manner.

    Amongst the services we offer are: Technical and Marketing Authoring, Translation and Localization, Document Project Outsourcing, Placement Solutions (permanent, contract, and project), Instructional Design, Training Delivery, Content Development and Management Solutions, UI/UX Reviews, Technical Author Trainings and Apprenticeships.

    Share

    TCUK17 Speaker Marie-Laure Blanc – “How to stay on topic when on stage in a world where a 4-minute YouTube video is the standard in attention span”

    Share

    Marie-Laure Blanc will be giving a workshop at TCUK17 on “How to stay on topic when on stage in a world where a 4-minute YouTube video is the standard in attention span”.

    Photo of Marie-Laure Blanc

    As a technical communicator, you know how to recognise great speakers. But – let’s face it – back in your office, how often do you end up going back to presentation habits detrimental to you and your audience?

    Our General learning outcome for this highly interactive session is: embodying your technical communicator’s soul every time you present.

    Specific outcomes are:

    • Choosing the right scenario from the very beginning to the very end.
    • Designing your own ready to use 4-dimension action plan for your next presentation.
    • Bringing rhythm to what you say.
    • Crafting crispy sentences.

    Participants are expected to come with a presentation in mind. Two participants – willing to – will have the possibility to deliver a ten-minute presentation to start our session. If you are interested, get in touch before 15th September at marie.blanc@wanadoo.fr.

    About Marie-Laure Blanc

    Some people say they want to get out of the box: I did it for real.
    After ten years witnessing the daily challenges of the corporate world from my interpreting booth, I got out of it to develop an inclusive approach to leading.

    For ten years, I taught translation and communication – with great pleasure – at the University of Marne la Vallée.

    During the 20th century, I was lucky to study and work in Spain, the UK (Thames Valley Univ., Westminster Univ.) and France. http://marie-laure-blanc.com/

    Share