Sebastian Göttel is Sales Director at SCHEMA. He studied computer science at the university Erlangen-Nürnberg and Bordeaux. He has used his expert knowledge for component-based authoring, single source publishing and translation management at SCHEMA since 1998 and as a member of the board there since 2005. He has accompanied XML- and DITA-based projects at Philips Healthcare, Roche Diagnostics, Bosch Security Systems, Boehringer Ingelheim, Novartis and many more as consultant and key account manager.
Vikram Verma is a Product Manager at Adobe Systems, India where he manages the Technical Communication line of products. He is responsible for product strategy and roadmap, partner ecosystem management and customer relationships.
Prior to Adobe, he worked as a strategy consultant at Religare Enterprises, where he led product management and analytics initiatives for Religare businesses. Earlier, he worked at Pramerica Mutual Fund , where he was responsible for developing quantitative stock investment models. He also worked as a software engineer at Samsung Electronics, India. He has an MBA from Indian School of Business and an Integrated M.Tech in Mathematics & Computing from IIT Delhi.
Nigel is the Global Chief of Technical Data Services as well as the Deputy Head of Engineering for Services for Civil and has worked for Rolls-Royce since December 1997.
Prior to joining Rolls-Royce Nigel spent 24 years with the MOD (Army – REME) supporting engineering requirements globally with a specialisation in heavy armour.
Nigel has a MSc in Project Management from Manchester University and also has Chartered Management and Fellow status from the Chartered Management Institute as well as full membership of the Institute of Engineering & Technology and the Royal Aeronautical Society.
James is Commercial Director at Business West, one of the most influential business leadership organisations in the UK representing over 16,000 businesses in the South West. Companies can benefit from the range of information, advice, networking events and International Trade support from Business West.
James is a Member of the Chartered Institute of Marketing and has an MBA from Bath University, in addition to his export activities, he operates a portfolio of Enterprise Centres across the South West and is Chairman of Tetricus Science Park.
Penny is Managing Director of I2I Ltd, based in Shepton Mallet. Penny has spent the past 27 years promoting the use of technology to enable exporters to comply with regulations when shipping their products outside the UK. Understanding the demands on each individual organisation is key to providing a commercially beneficial service.
Export compliance is moving online, so our technical solutions provide online subscription services. Penny’s role is to promote these using the wide range of online tools available including, web sites, eNewsletters, blogging, LinkedIn and Twitter.
Promoting a message suggesting people change the way they work is challenging but necessary to enable them to comply in a changing world.
Ian McGill is an Engineering Systems Specialist in the Maintenance, Repair and Overhaul (MRO) business at Rolls-Royce, responsible for the IT systems used by the MRO Engineers and in particular those relating to Technical Publications. He has over 15 years’ experience in the MRO environment, working both within the MRO facilities and also in-service with the Operators.
The MRO network is the majority consumer of the Technical Publications produced by Rolls-Royce, but is also a sub-function of the business that creates them. Therefore, Ian’s role puts him in the ideal position to drive significant improvements to the Rolls-Royce Technical Publications.
Steve Foster is a Business Improvement and Transformation Manager at Rolls-Royce, Civil Engines in Derby, where he has worked since 1981. Steve started his career after qualifying as a Technical Illustrator and has been involved in all aspects of technical publication creation, delivery and use. He is currently working on a number of improvement projects including the implementation of the new Rolls-Royce Global Technical Publication Solution and the Rolls-Royce Global Customer Portal.
In his spare time Steve enjoys building one off café racer motorcycles and likes to relax fly fishing on his local river.
Sarah O’Keefe is the founder of Scriptorium Publishing (www.scriptorium.com) and a content strategy consultant. Sarah’s focus is how to use technical content to solve business problems; she is especially interested in how new technologies can streamline publishing workflows to achieve strategic goals. Her latest book is Content Strategy 101: Transform Technical Content into a Business Asset.
Sarah speaks fluent German, is a voracious reader, and enjoys swimming, kayaking, and other water sports along with knitting and college basketball. She has strong aversions to raw tomatoes, eggplant, and checked baggage.
Charles Arthur is technology editor on The Guardian, where he has been since 2005. He co-founded the Free Our Data campaign, which aimed to get government data such as mapping and Treasury data made available for free to the public – and was effective with the release of large amounts of Ordnance Survey data in mid-2010.
Before that he worked at The Independent from 1994 to 2004; before that, at New Scientist, Business magazine and Computer Weekly.
Fi is a technical communicator with over 15 years’ experience designing, commissioning and producing material for business communications, end user support, sales and marketing, tendering and training. She wrote her first bid back in 1989 and today she is the principal proposal author at Babcock Defence Systems Technology, where she is busy developing a new team to support the production of bid submissions for the UK, Canada and Australia. In her spare time she translates technical texts from French into English and occasionally sails away from the office desk into the big blue yonder.
Louise Manning, PhD, is a senior lecturer in Food Production Management at the Royal Agricultural University.
She has worked with the food supply chain in the area of sustainability for over twenty five years addressing food safety, quality assurance, animal welfare, financial and business performance, ethical issues and environmental and conservation management. Her research has been published in many peer reviewed journals. Louise is responsible for the development and implementation of the Integrated Farm Management strategy on the land farmed by the RAU. Louise is also responsible for the translation and knowledge exchange strategy for the Royal Agricultural University with specific emphasis on social media, supply chain interaction and the development of a global knowledge network.
Paul has been consulting, selling, managing and leading in technical communication for nearly 20 years. He established 3di in 2002 to combine his two areas of professional passion: his belief in the value of well-designed technical information and making it easier to deliver multi-lingual versions of products to new markets. In a volunteer capacity, Paul is also currently the President of the ISTC, and led the revival of the Technical Communication UK conference. Over the years he has met and worked with hundreds of technical communication teams and individuals, and seen the impact and legacy of a wide range of management and leadership practices.
Alastair is the Science City Bristol Director. He is responsible for promoting the Bath and Bristol region as a great place to start and grow a science and technology businesses. He engages with many other organisations in the West of England region. Alastair previously held the post of Network Director at Science City Bristol. He has a science degree from Oxford and an MBA from Cranfield. Following an early career in production engineering, he became a management consultant, specialising in business transformation. He has advised many large, and small, businesses over the years, as well as starting up three businesses himself.
Marilyn Heron, BSc, MISTC has been a technical author for 28 years, over 20 of them at Pace plc. Her role has changed significantly, as the company has grown and technology has changed. Before that she was a research engineer in the electronics and aerospace industries, including in Germany. At Pace she designed and implemented their interactive service manuals, based on an idea she got at an ISTC conference. She gave a presentation about these manuals at the conference several years ago. She has been involved in carton-artwork design for about four years and in labelling for two years.
Nick Tonge, BSc, MISTC has been a technical author at Pace for nine years. Before that he spent five years writing on-line help for medical software after starting his authoring career writing maintenance manuals for compressed air systems. Shortly after his arrival at Pace he had to unexpectedly take on responsibility for the company’s labelling requirements. The way that Pace specifies labels has changed significantly over time and Nick has overseen these changes and trained up additional staff. He is Pace’s labelling expert, at the same time still doing traditional authoring work and carton-artwork design.
Maxwell Hoffmann is Adobe’s Product Evangelist for Technical Communications. A former product manager for FrameMaker at Frame Technology, Hoffmann also spent nearly 15 years in the localization industry doing multi-lingual Doc and Help projects in production; over 1,000,000 pages appeared on his screen during that stint. Hoffmann has also provided face-to-face, hands-on training to over 1,200 people in scalable authoring solutions. He is based in Portland, Oregon and can be followed on Twitter as @maxwellhoffmann.
Robert Illes MISTC has developed a niche in providing technical communication services to the energy and resources sectors. This follows a colourful career comprising 10 years’ experience in R&D and inventing in lighting and outdoor media; 10 years in academia and teaching; and a doctorate in energy education. He relishes in applying fine attention to detail while keeping the large, strategic picture in view at all times. Outside of work, Robert has made a respectable contribution to music with the release of several albums and some significant live credits.
Many years ago, Mike taught English as a foreign language. Mike started his technical communication career in 1995. In 1999, he became a freelance technical communicator.
Mike uses controlled language to make his documents as clear as possible. In 2012, he released an open-source term checker for the controlled language ASD-STE100. You can download the term checker from www.simplified-english.co.uk.
Technical communication is a second career for Andrew following nearly a decade spent as an overseas HE lecturer in both China and the Middle East. He now writes both software documentation and military training materials and remains acutely aware of the interaction between end-user culture and the message he is trying to convey. He holds degrees in Religious Studies, Molecular Science and a MA in English Language Teaching, and has presented at conference on the development of training materials for culturally sensitive regions.
Noz Urbina is Content Strategy Practice Owner for Mekon Ltd and co-Author of Content Strategy: connecting the dots between business, brand, and benefits. With years of experience as a content strategy and content management consultant he has provided services to Fortune 500 organisations and small-to-medium enterprises. Noz’s expertise is brought into projects for requirements analysis, project planning and scoping, tool selection support and training. Noz also manages and curates Mekon’s consultancy methodology used by all Mekon consultants ensuring quality service.
Maria Luisa MacDonald is a graduate linguist with over 30 years’ experience in technical translation and 13 years as a trainer of technical authors and engineers in the ASD Simplified Technical English (STE) Specification. Maria is the UK’s National Coordinator for the UK STE Working Group and a member of the ASD STE Maintenance Group, the body responsible for review and update of the ASD-STE100 specification. She is the Team Lead for STE Training within the UK Council for Electronic Business (UKCeB) and provides STE Training on a regular basis either at UKCeB Bristol or off-site at clients’ premises.
As the owner of Write to Win, Alison has been an experienced freelance technical communicator since 1994, but has a documentation/training history spanning over 30 years. She has had roles that covered technical author, online help author, trainer, copywriter, marketing specialist, and documentation consultant. In addition she currently helps businesses to write Bids, Tenders and Proposals concentrating on persuasive writing. Customers include Microsoft, Fujitsu, Tata, Shell, Siemens, Balfour Beatty Construction, Balfour Beatty Rail and Xerox as well as local businesses and charities. Alison is also a creator and trainer of business writing training and a member of the ISTC.
Chris Atherton is a user experience consultant. Originally from an academic psychology background, Chris got interested in how people process visual information presented on screens, and subsequently ran off to join the software industry. Since then, she has worked with a variety of clients and organisations including Skype, the BBC, and Time To Change. Chris is currently embedded at the Home Office as part of a UK Government initiative to improve citizen-facing products and services.
Léonie Watson began using the internet in 1993, turned it into a web design career in 1997, and (despite losing her eyesight along the way) has been enjoying herself thoroughly ever since.
After many years as Director of Accessibility at Nomensa, Léonie is now working with The Paciello Group (TPG). Amongst other things she is Chair of the British Computer Association of the Blind (BCAB), writes for .Net magazine, and is a member of the W3C HTML Working Group and HTML Accessibility Task Force. She even appears every now and then on TV and radio to talk about technology.
John M A Burns BSc.(Hons) Pg.Dip. MSc. MISTC MBCS CEng is an IT manager leading a team that develops and supports a range of systems within the ICT Division at Solihull MBC. He is an experienced project manager, ISEB qualified business analyst, systems developer and technical author. He is one of his organisation’s leads for project management and systems development using Agile methods.
Alasdair Bullivant BTech is Business Services Manager at Solihull MBC. He manages a team of ICT project managers, analysts and applications staff. He holds a degree in Technology and Computer Science and is one of his organisation’s leads for project management and systems development using Agile methods.
Sophie McMonagle is the Information Architect for the IBM CICS (Customer Information Control System) portfolio of transaction processing tooling, working at IBMʹs software development laboratory in the UK. She has worked for IBM since 1996 in a variety of development and management roles in the banking and government sectors. In her current role Sophie is helping to shape the direction of IBMʹs software information, and she feels passionately that a cohesive information strategy is vital to give customers the right information when they need it.
Matt Pierce is manager of the video department at TechSmith (formerly lead training, documentation and support groups). He is also the host of the Forge, TechSmith’s monthly web show promoting visual communication and screencasting. Matt has experience in instructional design, visual design, public speaking, and advocacy of good design principles.
Matt has worked in various training settings, including teaching hands-on computer courses at Indiana University and developing instructional content for multiple companies. Matt has a Master of Science in Instructional Systems Technology from Indiana University, and considers himself an instructional design geek.
Adrian has been with IBM for twelve years, and works as an Information Architect. He is a voting member of the OASIS DITA Technical Committee, a member of IBM’s team on the International Digital Publishing Forum, specializing in the EPUB standard and technology, and is active in IBM’s work on Mobile Information Architecture.
Before joining IBM, he worked in the telecommunications and retail banking sectors. He began his career as a University Lecturer, researching Information Systems and Computer Security. He maintains active links with universities, and is a Senior Visiting Research Fellow at Bournemouth University
Rachel specialises in improving the customer experience that software and technology companies deliver. This involves working on the interfaces between the companies and customers, as well as the interfaces between the various disciplines involved in creating and communicating about products. After 13 years working with software and technology, she knows quite a bit about developing user-centric business processes, creating and managing support portals, improving findability of information, and improving software user interfaces.
Rachel advises on 3di Technical Communication projects and runs the 3di Software Usability division (www.3di-usability.com). In her ‘free’ time, she is a volunteer for the ISTC (www.istc.org.uk).
Ellis is Director and Help Strategist at Cherryleaf, a technical writing services and training company based near London, in the United Kingdom. He has over fifteen years’ experience working in the field of documentation, has a BA in Business Studies, and is an Associate of the Institution of Engineering and Technology. Ranked the most influential blogger on technical communication in Europe, Ellis is also an author and editor of two books: How to Write Instructions and Trends in Technical Communication.
Kai Weber gets a kick out of technical communications that make users excel and look good. More formally speaking, he’s a Senior Technical Writer for SimCorp in Frankfurt and Copenhagen. He got into technical communications during high school, translating a COBOL programmer’s guide. Since then, he’s been writing, editing and translating software documentation. After graduating with an M.A. in American Studies, Kai became a full-time tech writer in 1999 and has focused on financial and banking systems since 2001. Sometimes, his interest in cognitive science catches up with him. Kai blogs at kaiweber.wordpress.com and tweets as @techwriterkai.
Stefan Gentz is the owner of tracom, a German consultancy with focus on the Tech Comm and Translation industry. With a deep and broad knowledge and long-time experience of content management, authoring and translation tools, techniques and processes he helps organizations to manage their global content challenges successfully, reduce costs and become more efficient. Stefan is also a certified Quality Management professional, ISO 9001 / EN 15038 auditor and Six Sigma Champion.
Stefan is a popular speaker at conferences around the world like the Intelligent Content Conference, tekom, tcworld, LocWorld, GALA and other Tech Comm and Translation industry events. He’s also an active social networker on facebook, twitter and LinkedIn.
Owner of Culturecom, a consultancy in technical information design, content strategy, and usability, and co-founder of The Transformation Society research group, with over 20 years’ experience in the technical content industries.
Ray is a director of the Society for Technical Communication (STC) and past president of STC France. He is a two-time winner of awards in the trans-European technical communication competition, including Best in Show.
He is a frequent speaker at conferences, webinars and seminars around the world, is a published author, and has taught in universities throughout the world. He shares his life between Barcelona, Spain, and the Languedoc region of France.
Jang F.M. Graat studied Physics, Psychology and Philosophy before starting a career as a technical author, trainer and consultant in the high-tech computer domain. In the past 25 years, he has delivered hundreds of presentations and courses on a wide variety of technical topics in many countries around the globe. His specialty is explaining technology to non-technical audiences and explaining complex concepts in a way that even his mother would understand. Jang lives in Amsterdam, rides an Italian motorbike, plays Spanish guitars and African drums and listens to music from all over the planet.
Edward is a Canadian-born Technical Writer based at Lumension Security’s development lab in Galway, Ireland. Previously a marketer, he became increasingly dissatisfied with the generality and cliché ridden copy typically generated by marketing and sales teams. Edward was introduced to technical writing in Poland during 2004, and spent the next 6 years there honing his writing style to one that guides, informs, and supports people towards their goals.
Edward founded the Krakow Chapter of the Technical Communication Professionals in Poland, and is an advocate of DITA and content quality. He also has a special interest in information navigation and retrievability.
Colum McAndrew (MISTC) has a passion for how the Technical Writer’s skill set crosses over into Content Strategy, Usability and Information Design. He maintains a high industry profile through regular eSeminars and conference presentations. He leads a team of Technical Writers at IDBS in Guildford, UK but also runs his own consultancy – www.cmcandrew.com.
His expert application knowledge is recognised by membership of Adobe product beta test teams and often offers advice on the Adobe product forums. He writes the Adobe Technical Communication Tips column in the ISTC’s Communicator journal and maintains the popular RoboColum(n) blog – www.robocolumn.com. He tweets as @robocolumn.
Andrew is a Senior Technical Writer with more than 20 years’ writing experience in a range of industries. He has seen his current employer, McAfee, grow from having a number of individual regional writers using a wide range of writing tools, to a global team of 50+ writers, editors and DITA developers all harnessing the power of common tools, processes and best practices.
Adrian Morse is Documentation Manager at Picis, a US-based provider of information solutions for hospitals. He is responsible for documentation and help files, and for the people who work on them. His background is scientific: he holds a PhD in Applied Physics and worked as an electrical engineer and later as a lecturer at Manchester University before becoming a technical communicator in 1997. He is an advanced user of Flare and FrameMaker, and has also been involved in numerous localisation projects (he is fluent in Spanish). Email: Adrian_Morse@picis.com; LinkedIn: www.linkedin.com/in/adrianmorse
Alison became a technical communicator in 1994, although she didn’t know that’s what she was at the time. She formed Clearly Stated in 2004, operating as a sole trader and finding the bulk of her work herself, with occasional contracts through agencies. Being freelance provides the variety she craves, and satisfies her desire for learning. Working in a number of different disciplines and sectors has increased her range of subject knowledge, while managing a small business has opened her eyes to issues she had never encountered as an employee.