TCUK18 Speaker Alisa Bonsignore – The Value of the Polymath Communicator

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Alisa Bonsignore will be giving a presentation at TCUK18 entitled “The Value of the Polymath Communicator”.

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Technical communicators were once thought to be single-subject experts. Today, we realize that the most successful among us are truly polymaths, bringing together subject matter expertise with our knowledge of multiple media channels, content strategy, user experience, and of course, writing. Yet for all of the skills that we bring to the workplace, we’re often uncertain about how to best communicate our value to management.

In this talk, we’ll identify some of the roadblocks to our success; how personality and temperament can affect others’ perceptions of us; and how to best advocate for our role in our organization.

Alisa Bonsignore

Alisa Bonsignore runs Clarifying Complex Ideas, a strategic communications consultancy in the San Francisco Bay Area. Her mission is to create clarity and build engagement, delivering the right information at the right time.

Alisa helps companies communicate complicated topics, including medical devices and pharmaceuticals/genomics; network security; healthcare IT; and policy development and sustainability communications surrounding companies’ efforts to improve their supply chains and meet the U.N. Sustainable Development Goals (SDG). She is serving her second term on the STC board of directors.

She speaks about professional development topics to technical communicators, medical writers, content strategists, and other creative professionals.

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TCUK18 Speaker John Lee – Jack-of-all-trades

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John Lee will be giving a presentation at TCUK18 entitled “Jack-of-all-trades”.

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In a long and illustrious working life there are many reasons, choices and options for getting to your destination, which I shall call the here-and-now. This is often referred to as a career path. Some are early on this path to the here-and-now, with technical authoring their first career choice. Others, are well down the path, and may have had a number of careers on the way.

This is the tale of one such journey, from schoolboy to senior technical author. Not so much a career path, more of a ramble through life. But at key points on that journey, decisions were made or events happened that influenced the direction and progress of that journey. These so-called crossroads have led me here. And along the way I have gathered a variety of skills and experiences that have moulded me into the individual standing in front of you.

They say “a little knowledge is a dangerous thing”; I have lots and lots of clusters of “a little knowledge”, so how dangerous am I?

About John Lee

John gained his electronics training in the British Army, rising from apprentice technician through to system engineer in a 23-year career. He used his technical writing experiences within the Army to start a second career as a Technical Author almost 20 years ago. He spent 9 years at Motorola, before branching out as a contractor. John has worked on a variety of projects, from microelectronics, educational software, military hardware and the financial sector. He currently works for ARM as a permanent colleague in a Staff Information Developer role.

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TCUK18 Speaker Bridget Khursheed – Cybersecurity and documentation: security considerations for authors

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Bridget Khursheed will be giving a presentation at TCUK18 entitled “Cybersecurity and documentation: security considerations for authors”.

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When APIs make documentation synonymous with the product, what security considerations should authors be aware of? In a PSD2 world where cybersecurity is key what vulnerabilities might documents expose to an attacker? This talk explores how you can maximise security in API and other documentation and learn a defensive mindset to promote and protect company information through security best practice.

About Bridget Khursheed

Bridget Khursheed is a poet and geek from the Scottish Borders. She works at KAL, a fintech company based in Edinburg,h as Global Documentation Manager and is currently studying for an MSc in Advanced Security and Digital Forensics.

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TCUK18 Speaker Robert Kratky – Git(Hub) for Technical Writers: From Zero to Published Docs (workshop)

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Robert Kratky will be giving a TCUK18 workshop on “Git(Hub) for Technical Writers: From Zero to Published Docs”.

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Git, repositories, commits, and branches – whether these are new terms for you, or you already know your way around GitHub – come and learn how to use this platform, and what is this approach towards technical authoring.

In this workshop, we will start with an empty folder and end up with a simple system for validating our docs and an automated publishing process to get our edits to a static website. You will learn about Git, version control principles, and basics of continuous integration and delivery.

About Robert Kratky

Robert Kratky is a Principal Technical Writer at Red Hat. He has published dozens of technical and outreach articles in both print and online media, and presented about documentation topics. At Red Hat, Robert specializes on developer docs and improvement of user experience with documentation.

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TCUK18 Speaker Alison Peck – If variety is the spice of life…

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Alison Peck will be giving a presentation at TCUK18 entitled “If variety is the spice of life…”.

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I enjoy a challenge and rarely turn down a professional one– something has to be well outside my comfort zone before I say ‘No’ for lack of enthusiasm. I do consider, though, the financial impact of learning new skills and how useful they are likely to be in the future.

This session looks at some of the ‘non-standard’ things I have done – the things that some technical communicators may hand over to colleagues who are specialists in that area – and how they have worked out for me and (more importantly) for my employer/clients and the people using what I develop.

About Alison Peck

Technical communicator wasn’t on my list of possible jobs when I was at school. Like many, I fell into it. But by then, I’d developed a life-long fascination with language, with learning, and with the visual appearance of information. When I finally found myself working outside the health service, it was with small companies where everyone knew me. I sorted out their Word issues, proofread their marketing materials and even helped them phrase a CV a little better. I loved hearing “Do you think you could…?” because that often led to something I hadn’t tried before. Exciting? Maybe. Different? Definitely.

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TCUK 2018 Sponsor – OnTarget Communications

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OnTarget Communications was formed in 2001 to provide a refreshingly different approach to documentation, placements, and training. We provide a wide range of content services to meet the needs of organizations in the hi-tech, telecom, bio-tech, military, security, banking, insurance, medical, education and other professional fields. Using a specialized team of professionals, with extensive experience covering a wide variety of fields, we provide a 24×7 service level for those highly-demanding and tight deadline jobs, world-wide (UK, Europe, Middle East, Asia-Pacific, USA). In the modern world of collaborative authoring and content management, we find that geographical location has become nearly irrelevant.

OnTarget is focused on helping customers obtain the maximum business value from content and documentation, and from the people involved in the process (be they customer employees, contractors, or consultants). We ensure value by providing the appropriate service in the most cost-effective manner.

Amongst the services we offer are: Technical and Marketing Authoring, Translation and Localization, Document Project Outsourcing, Placement Solutions (permanent, contract, and project), Instructional Design, Training Delivery, Content Development and Management Solutions, UI/UX Reviews, Technical Author Trainings and Apprenticeships.

Website: OnTarget Communications

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TCUK 2018 Sponsor – MadCap Software

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We Develop Innovative Software Solutions Backed with World-class Technical Support

MadCap Software was formed in 2005 by industry veterans with decades of experience in the documentation industry, with the objective to develop great products backed with world-class technical support. Today, MadCap Software is a trusted resource for thousands of companies around the globe for single-source, multi-channel authoring and publishing solutions, including multimedia and translation management.

Our Focus: Technical Communication, Content Strategy and User Experience

MadCap Software understands the complexities of content delivery: authors need to get the right information, to the right people, at the right time, in the right language, on the device of the end-users’ choosing.

MadCap Software offers a complete suite of tools to give professional content developers the resources they need to succeed in a rapidly changing environment.

Website: madcapsoftware.com

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TCUK18 Speaker Ant Davey – I’m just a technical writer. Actually, no.

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Ant Davey will be giving a presentation at TCUK18 entitled “I’m just a technical writer. Actually, no.”

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At a conference some years ago, I was listening to an IBM senior staff member, responsible for customer experience, about career progression. There was an audible intake of breath from some of the younger members of the audience when she suggested that technical writers couldn’t, or shouldn’t expect to, be a technical writer for the whole of their career. Coming from marketing and PR, it wasn’t news to me.

Since I started work, I’ve written and managed direct mail campaigns, educational materials, website content, even a book chapter about metal detection in the food processing industry. I have shot and edited photographs and more recently video as well. I developed an information architecture for our in-house media library, trained as a change management specialist, handled customer enquiries, advocated for a move to structured authoring, supported two new website upgrades, created company-specific Facebook pages, and written annual reports. My latest venture is into scripting and producing podcasts. This short bio-pic covers the fields of activity that I’ve been involved in as a technical communicator that are just some of those that you might be asked to do in future.

About Ant Davey

A writer and editor in marketing and PR for 15 years, before I discovered that there was such a thing as technical writing. That’s when I enrolled on the distance-learning MA in Technical Authorship at Sheffield Hallam University (other courses are still available). I dabbled in writing software user guides for a few years before I was lucky enough to find a job in the rail industry. Now working on matters engineering, operational, physiological and psychological. As well as writing and editing I’m a teacher and mentor, photographer, videographer, video editor, and now podcast script writer and producer.

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TCUK18 Speaker Cecily Roberts – How to win followers & influence people: Tech comm lessons from writing about novels

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Cecily Roberts will be giving a presentation at TCUK18 on “How to win followers & influence people: Tech comm lessons from writing about novels”.

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  • Do you create content for corporate social media?
  • Are you writing stealth marketing for a web audience?
  • Are you frustrated by colleagues saying “It’s all just writing”?

I will explain what I’ve learned about creating engaging web content for a diverse and unexpected audience.

  • How a personal reading log evolved into 700 reviews, pastiches, and essays, with thousands of active followers.
  • How I’ve selectively grown my audience and encouraged participation.
  • How technical and non-technical writing help each other.
  • How to reach the right people, in the right way – and enjoy it.

It’s not “all just writing”. Context is all.

Cecily Roberts

In real life, Cecily is a child of bibliophiles who has raised another.

She fell into technical communication, but has happily stayed for more than 25 years. She writes software user guides and help, but is increasingly involved with online content.

In virtual life, Cecily writes about books. In ten years, she’s published over 700 articles and discussed them with thousands. Her motives, audience, subjects, and style have evolved. She’s also written her first short story since school, which won the ISTC 2018 competition.

Her literary writing is very different from her work-related writing, but she’s increasingly conscious of symbiosis.

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TCUK18 Speaker Holli Hamilton – Call to Action! How tech writers can improve UX (workshop)

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Holli Hamilton will be giving a TCUK18 workshop on “Call to Action! How tech writers can improve UX”.

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As tech writers, we’re often one of the first non-engineers to interact with a new system. We have to find the ins and outs of it, to document those trials for our customers. When those ins and outs become a tangled web of check boxes and popups, then a tech writer has a choice: we can document around the issue or we can put on our designer hats and submit an improvement proposal.

In this workshop, Holli will provide exercises and examples that show how a novice (like her) at User Experience can provide feedback to help improve the customer’s journey and their impression of your company’s products. Delegates coming to this workshop will require a laptop connected to the internet to interact with example sites. The content surrounds software and websites as products but the theories can hopefully be applied to technical writers working in other industries.

About

Holli is currently the sole technical writer for Corero Network Security. She has been a technical writer for over 6 years and came into the field from a Fine Art background. While that may seem odd at first glance, she believes that they share the core values of communication, information absorption, and understanding your audience. She loves nothing more than the unity of these disciplines in a perfectly functional diagram.

Outside of work, she is currently renovating her first home and enjoys frustrating her husband with the amount of pinterest ideas you can cram into a single room.

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TCUK18 Speaker Karla Reis – Increasing User Assistance Visibility

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Karla Reis will be giving a presentation at TCUK18 on “Increasing User Assistance Visibility”.

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This presentation is about a project that aimed at making it easier for customers to consume our content; and thus boosting technical writers visibility and standing with internal stakeholders. We wanted a data-driven approach rather than working on assumptions, so we started with customer research, and then piloted our findings.

The results of this project were so impressive that they transformed our stakeholders into advocates for our cause, and who are now willing to voice their belief that good user assistance is beneficial not only to users but to the company as a whole.

About Karla Reis

I am a technical writer who lives and works in Brazil. For the last seven years, I have been developing user assistance for Brazil-localized software at SAP. I am passionate about user experience and about using social media to get closer to users.

I graduated in Languages Portuguese/English and worked as a translator for five years, before joining SAP.

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TCUK18 Speaker Ferry Vermeulen – Using Text, Images and Video in Technical Communication

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Ferry Vermeulen will be giving a presentation at TCUK18 on “Using Text, Images and Video in Technical Communication”.

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The Company you may want to work for is trying to give its audience the best product experience in the world. As a technical writer, you want to contribute to that effort by creating awesome content for that product. There are many great tools out there that can help you to achieve this. These tools include text editors, and graphic and video tools. But how do you decide when to use text, images, or video for your product assistance? Join this presentation to help guide you make the best choices.

About Ferry Vermeulen

Ferry Vermeulen is director at INSTRKTIV. INSTRKTIV helps brands to create compliant and user-friendly user instructions. Ferry has travelled to over 50 countries. It is his aim to visit all countries, meanwhile sorting out how product safety regulation is organized across the world. Also read his User Manual Template Case Study, about how to create compliant user manuals for the EU.

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TCUK18 Speaker Matt Pierce – Effective & Engaging: The Key to Making Better Videos

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Matt Pierce will be giving a presentation at TCUK18 on “Effective & Engaging: The Key to Making Better Videos”.

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Video is taking on an important role in technical communication and is becoming a preferred medium for instructions, documentation, and communication. How can we ensure that our informational and instructional content videos will meet our goals, needs, and the expectations of our viewers? TechSmith conducted studies in the US, UK, and Germany with video viewers to shed light on questions like the ideal length of video, the importance of information placement and making content findable. We’ll explore the results from a creators’ point of view, translating data-driven insights into video design principles taking the viewers’ behaviors and expectations into account.

About Matt Pierce

Matthew Pierce, Learning & Video Ambassador from TechSmith Corporation, has created videos for learning and marketing for over a decade. Matthew has been a speaker at multiple learning and development focused and marketing conferences. He is a regular contributor to Training Magazine, and has been author for Content Marketing Institute, ReelSEO, and various other training publications. He currently leads TechSmith’s customer education initiative around video.

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TCUK18 Keynote Speaker Toni Ressaire – Design & Test a Chatbot Conversation (workshop)

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In addition to her keynote talk, Toni Ressaire will also be giving a TCUK18 workshop on “Design & Test a Chatbot Conversation”.

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In this interactive workshop, you’ll design a customer journey, write user scenarios, and design a chatbot conversation. You’ll then have the opportunity to test your conversation in a simulator.

To make this session more interesting, I ask you to prepare by bringing an idea for a real non-profit organization. You’ll work with a group to develop a chatbot conversation. We will have a competition, and the winner will have the opportunity to turn the conversation into a published chatbot for the organization. (The organization must have an existing website.)

We’ll also talk about various chatbot platforms and how you can publish your own chatbot.

For this workshop you will need pen and paper or mind-mapping software and a computer with Internet connection. We’ll provide Internet access.

No lurkers! Come to this workshop prepared to participate!

About Toni Ressaire

Toni Ressaire is a technical communicator, trainer and consultant. She’s worked with companies in the software development industry on five continents. Toni has some rather non-traditional uses for traditional tech comm tools. She’s currently working with a team developing innovative tools and methodologies to answer the need for information applied to existing and new technologies (VR, AI, chatbots, etc.).

Toni is a founding member of the Information 4.0 Consortium, Tech Writers Without Borders and she’s an Adobe Partner. She is president of the US-based company Route 11 Publications and Info4Design, an information technology company based in France. She is currently living in Southern Italy.

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TCUK18 Speaker Mike Unwalla – To make text as clear as possible, use Simplified Technical English

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Mike Unwalla will be giving a presentation at TCUK18 on “To make text as clear as possible, use Simplified Technical English”.

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Human failures cause accidents. A typical cause of human failure is unclear instructions. Simplified Technical English (STE) makes text as clear as possible.

English can be difficult for people who read English as a second language. Phrasal verbs (multi-word verbs) such as ‘carry out’ and ‘put up with’ are a special problem. STE prevents this problem.

Frequently, instructions must be in the language of the readers. STE decreases the cost of translation.

The implementation of STE is not easy. Possibly, technical communicators will resist the use of STE. Terminology management and help from subject-matter experts are necessary.

About Mike Unwalla

Mike Unwalla is a freelance technical communicator who trades as TechScribe (www.techscribe.co.uk). He helps organizations to supply clear and effective user manuals to their customers. Mike uses controlled language to make his documents as clear as possible. He develops and sells a term checker for the controlled language ASD-STE100.

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TCUK18 Speaker Derek Cooper – Quiet Leadership – Why it works in proactive organisations

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Derek Cooper will be giving a presentation at TCUK18 on “Quiet Leadership – Why it works in proactive organisations”.

Photo of Derek Cooper with a forest and lake in the background

Leaders don’t have to be flamboyant, talkative, ‘do what I say’ types. Quiet leaders work with their teams, explaining the team’s objectives, and then engaging and enabling their team’s collective intelligence to develop solutions that fulfil those objectives, often in innovative and unexpected ways. Quiet leadership is about creating a team of motivated, valued and trusted people who are capable of becoming leaders in their own right, rather than forming a group of followers who are fearful of taking initiatives or making mistakes. I invite you to take another look at leadership and to recognise the subtle power of quiet.

About Derek Cooper

Derek is an ISTC Fellow who has worked in technical communication since 1992. Although his background is in marine electronics, his experience includes writing documentation for subjects as diverse as electron and optical microscopy, marine and seismic survey, environmental monitoring, financial services, and veterinary science. Derek has recently taken early retirement from Arm Technical Communications in Cambridge, where for four amazing years he quietly and effectively led a team of extremely talented Information Developers. He has now returned to running his own life as a freelance technical author, mentor, and STEM Ambassador. He is, incidentally, also the Chairman of TCUK.

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TCUK 2018 Sponsor – Edissero

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Edissero has been a specialist recruiter of technical communicators since 2003, helping many different companies and organisations, from blue chips to technology start-ups, find the best technical communicators for their technical and business information needs. We help companies in the UK and Europe recruit permanent and contract, full-time and part-time technical authors (from graduates and juniors to well-seasoned), documentation managers, content strategists, knowledgebase managers, eLearning and instructional designers, editors, bid writers, and user experience designers.

With 15 years in this specialist market, we love what we do and are proud of our long-term partnerships with our clients and candidates. They tell us we are thorough, efficient, no-nonsense and nice to deal with.

We look forward to seeing you at TCUK! Please visit our stand to:

  • Register with us and discuss how we may help you further your career.
  • Discuss how we can help you recruit a technical communicator.
  • Take advantage of our 1-to-1 CV MOT service (please bring along your CV).

For more information, please email us at info@edissero.com or visit our website at www.edissero.com.

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TCUK18 Keynote Speaker Ciaran Dunne – Creating great customer experiences through outstanding technical support and content

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Ciaran Dunne will be giving his TCUK18 keynote talk on “Creating great customer experiences through outstanding technical support and content”.

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As the technical support, content and training provider to Arm’s customer and developer base their Partner Enablement Group needs to be customer focused and deliver a high quality experience. In this presentation Ciaran Dunne will share his experiences of leading a modern technical support organisation and provide an overview of the activities and changes they have made over the last few years to ensure the team is 100% committed to supporting our customer base and how we have brought the wide range of services we provide together to build a cohesive and engaging customer experience.

About Ciaran Dunne

Ciaran Dunne started his career in the electronics and technology industry over 20 years ago having been drawn into the world of engineering from University. He’s held a number of different roles that have shaped his knowledge of the industry, spanning engineering, project management, and operations management. He freely admits that when he joined the Partner Enablement Group (PEG) at Arm he knew next to nothing about technical writing, he now claims to know ‘a little bit more’ having immersed himself in the discipline by getting to know the 70+ Information Developers in PEG, and leading them through a significant change programme. He took up the position of General Manager of PEG three years ago and it’s allowed him to fulfil his passion for creating outstanding customer experiences, and establishing a ‘people first’ culture in the organisation.

Away from work Ciaran spends as much time as he can with his family and slightly bonkers border terrier.

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TCUK18 Keynote Speaker Ciaran Dunne

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We are pleased to announce Ciaran Dunne as a keynote speaker for TCUK 2018.

Ciaran Dunne photo

Ciaran started his career in the electronics and technology industry over 20 years ago having been drawn into the world of engineering from University. He’s held a number of different roles that have shaped his knowledge of the industry, spanning engineering, project management, and operations management. He freely admits that when he joined the Partner Enablement Group (PEG) at Arm he knew next to nothing about technical writing, he now claims to know ‘a little bit more’ having immersed himself in the discipline by getting to know the 70+ Information Developers in PEG, and leading them through a significant change programme. He took up the position of General Manager of PEG three years ago and it’s allowed him to fulfil his passion for creating outstanding customer experiences, and establishing a ‘people first’ culture in the organisation.

Away from work Ciaran spends as much time as he can with his family and slightly bonkers border terrier.

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TCUK18 Keynote Speaker Toni Ressaire – From Docs to Bots: Find Your Passion & Get a Career Makeover

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Toni Ressaire will be giving her TCUK18 keynote talk on “From Docs to Bots: Find Your Passion & Get a Career Makeover”.

Photo of Toni Ressaire

Career envy. Have you ever experienced it? You think about your dream job and wonder why you didn’t get that opportunity.

But maybe your dream job wouldn’t make you happy. Perhaps, it wouldn’t be the right fit for you.

Stop thinking about yourself in terms of your job, and start thinking about your skills and your passions. You’ll find your true dream job in these two elements.

Toni Ressaire started out as a broadcast journalist, founded a lifestyles magazine, published books, and then became a technical writer. Now, she’s learning about artificial intelligence and designing chatbots and virtual assistants. What do all of these jobs have in common? Toni will share her path from docs to bots and help you discover your path to the career you really want.

Toni is also holding a workshop at TCUK18: Design & Test a Chatbot Conversation.

About Toni Ressaire

Toni Ressaire is a technical communicator, trainer and consultant. She’s worked with companies in the software development industry on five continents. Toni has some rather non-traditional uses for traditional tech comm tools. She’s currently working with a team developing innovative tools and methodologies to answer the need for information applied to existing and new technologies (VR, AI, chatbots, etc.).

Toni is a founding member of the Information 4.0 Consortium, Tech Writers Without Borders and she’s an Adobe Partner. She is president of the US-based company Route 11 Publications and Info4Design, an information technology company based in France. She is currently living in Southern Italy.

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TCUK18 Keynote Speaker Ben Woelk – Lessons Learned on an Introvert’s Journey to Leadership

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Ben Woelk will be giving his TCUK18 keynote talk on “Lessons Learned on an Introvert’s Journey to Leadership”.

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Many of us might agree that Western society lauds extroverted leaders and their accomplishments. However, introverts make great contributions and can be effective leaders too. As technical communication professionals, many of you are introverts, and you certainly work with a lot of introverts. Those of us who are introverts may not believe or recognize that we have strong leadership skills, and we certainly don’t seem like the extroverted leaders that are the norm in Western society.

My introversion informs my approach to leadership, and I’ve found that self-understanding has helped me learn how to harness my strengths as an introvert to become an influential leader and to achieve great results.

Join me as I share personal insights and experiences from my leadership journey from shy team member to recognized leader. I’ll also identify the key steps I took that helped me become a successful leader and discuss how you can apply these steps to become a leader and influencer.

Ben is also holding a workshop at TCUK18: Temperament-based Strategies for Excelling in the Workplace.

About Ben Woelk

Ben Woelk, CISSP, CPTC, is Vice President and Associate Fellow of the Society for Technical Communication (STC). A frequent conference presenter, Ben has received numerous Society and local awards, including the 2017 STC President’s Award.

Ben’s 20+ years techcomm experience includes management, SW and HW documentation, ISO 9001 documentation, instructor-led and web-based training, end user communications, and policies and procedures.

As Information Security Program Manager at Rochester Institute of Technology (RIT), he’s created a leading security awareness program, and teaches Computing Security and Technical Communication courses at RIT. In the EDUCAUSE Higher Education Information Security Council Awareness and Training Working Group, Ben works to develop cyber security awareness programs.

Ben guest edited STC’s February 2017 Intercom, “Personality, Temperament, and Technical Communication,” and authored Shock Proofing Your Use of Social Media (Kindle). Ben manages a virtual Introverted Leadership community, and mentors and advocates for aspiring introverted leaders.

Ben holds degrees from the University of Florida (BA), Trinity International University (MA), University of Rochester (MA, PhD Candidate), and RIT (Advanced Certificate in Technical Information Design).

Find Ben on his website, Benwoelk.com, or on Twitter as @benwoelk.

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TCUK18 Keynote Speaker Toni Ressaire

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We are pleased to announce Toni Ressaire as a keynote speaker for TCUK 2018.

Photo of Toni Ressaire

Toni Ressaire is a technical communicator, trainer and consultant. She’s worked with companies in the software development industry on five continents. Toni has some rather non-traditional uses for traditional tech comm tools. She’s currently working with a team developing innovative tools and methodologies to answer the need for information applied to existing and new technologies (VR, AI, chatbots, etc.).

Toni is a founding member of the Information 4.0 Consortium, Tech Writers Without Borders and she’s an Adobe Partner. She is president of the US-based company Route 11 Publications and Info4Design, an information technology company based in France. She is currently living in Southern Italy.

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TCUK18 Keynote Speaker Ben Woelk – Temperament-based Strategies for Excelling in the Workplace (workshop)

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In addition to his keynote talk, Ben Woelk will also be giving a TCUK18 workshop on “Temperament-based Strategies for Excelling in the Workplace”.

Photo of Ben Woelk

Temperament types have big impacts on work relationships. Today’s workplace presents challenges for both introverted and extraverted team members. Many workplaces are adopting open space layouts that foster teamwork but provide little opportunities for introverts to contribute as individuals. Extraverts may struggle with working with Introverts. Because of Western society’s emphasis on extraversion, many introverts feel unsuited or ill-equipped to thrive in today’s workplace and are not sure how to take that next step to increase influence and improve visibility. All personality types may have issues working with coworkers or management. Is your manager a Guardian, an Idealist, a Rational, or an Artisan? How does that change how you approach them? Suitable for all attendees, you’ll benefit from understanding your temperament and how you interact best with others.

Attendees will

  • learn general and specific insights gained from personality and temperament typing
  • identify their strengths and weaknesses
  • discuss workplace challenges
  • learn strategies to mitigate these challenges
  • create an action plan to revive and thrive

Attendees will benefit most from the workshop if they know their Myers-Briggs/temperament profile in advance. I recommend taking the tests at humanmetrics.com and keirsey.com before attending.

About Ben Woelk

Ben Woelk, CISSP, CPTC, is Vice President and Associate Fellow of the Society for Technical Communication (STC). A frequent conference presenter, Ben has received numerous Society and local awards, including the 2017 STC President’s Award.

Ben’s 20+ years techcomm experience includes management, SW and HW documentation, ISO 9001 documentation, instructor-led and web-based training, end user communications, and policies and procedures.

As Information Security Program Manager at Rochester Institute of Technology (RIT), he’s created a leading security awareness program, and teaches Computing Security and Technical Communication courses at RIT. In the EDUCAUSE Higher Education Information Security Council Awareness and Training Working Group, Ben works to develop cyber security awareness programs.

Ben guest edited STC’s February 2017 Intercom, “Personality, Temperament, and Technical Communication,” and authored Shock Proofing Your Use of Social Media (Kindle). Ben manages a virtual Introverted Leadership community, and mentors and advocates for aspiring introverted leaders.

Ben holds degrees from the University of Florida (BA), Trinity International University (MA), University of Rochester (MA, PhD Candidate), and RIT (Advanced Certificate in Technical Information Design).

Find Ben on his website, Benwoelk.com, or on Twitter as @benwoelk.

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TCUK18 Keynote Speaker Ben Woelk – Digital Self Defense—Tips, Tools, and Best Practices to Stay Safe Online (presentation)

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Ben Woelk will also be giving a TCUK18 presentation on “Digital Self Defense—Tips, Tools, and Best Practices to Stay Safe Online”.

Photo of Ben Woelk

Do you know what it takes to stay safe online? Do you know how to protect yourself and others? Are you worried about your online privacy? Did you know your smartphone can be attacked?

Cybercriminals continue to devise new ways to attack us both at work and at home. In order to meet those threats, we need to understand how to defend against them.

Join Ben for a discussion of tips, tools, and best practices that will help you enjoy the Internet more safely, whether you’re using a personal computer, smartphone, or tablet.

About Ben Woelk

Ben Woelk, CISSP, CPTC, is Vice President and Associate Fellow of the Society for Technical Communication (STC). A frequent conference presenter, Ben has received numerous Society and local awards, including the 2017 STC President’s Award.

Ben’s 20+ years techcomm experience includes management, SW and HW documentation, ISO 9001 documentation, instructor-led and web-based training, end user communications, and policies and procedures.

As Information Security Program Manager at Rochester Institute of Technology (RIT), he’s created a leading security awareness program, and teaches Computing Security and Technical Communication courses at RIT. In the EDUCAUSE Higher Education Information Security Council Awareness and Training Working Group, Ben works to develop cyber security awareness programs.

Ben guest edited STC’s February 2017 Intercom, “Personality, Temperament, and Technical Communication,” and authored Shock Proofing Your Use of Social Media (Kindle). Ben manages a virtual Introverted Leadership community, and mentors and advocates for aspiring introverted leaders.

Ben holds degrees from the University of Florida (BA), Trinity International University (MA), University of Rochester (MA, PhD Candidate), and RIT (Advanced Certificate in Technical Information Design).

Find Ben on his website, Benwoelk.com, or on Twitter as @benwoelk.

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TCUK 2018 Sponsor – 3di Information Solutions Ltd.

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Logo for 3di

Complexity made clear

3di has delivered technical communication and localization services to global companies, government organisations, and technology and software businesses since 2002. Our in-house team of 40 is based near Guildford, in Kraków and in Edinburgh. Quite a few of us are attending TCUK as delegates.

Our customers and suppliers love working with us and keep coming back. The people we work with day-to-day like our friendly and reliable approach and our focus on quality — we don’t let them down. The people who pay the bills like our competitive rates and our focus on efficient processes — we save them money.

Visit our stand at TCUK to:

  • discuss your work and the challenges you face
  • brief us about projects you have coming up
  • tell us about your availability to work with us and our customers

For more information visit our website www.3di-info.com.

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TCUK 2018 Sponsor – Kothes

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Kothes GmbH is the leading service provider for technical documentation and CE marking. We provide a wide range of services from advice on all aspects of technical documentation to the production of operating instructions and comprehensive support in the following areas:

  • CE conformity,
  • illustrations,
  • multimedia applications,
  • Smart Information Solutions
  • translations in over 50 languages.

Kothes customers include over 1,000 manufacturers, operators and importers of technical products from all key industries. With innovative research projects and a comprehensive range of advanced training courses, the company is committed to the further development of technical documentation and smart information solutions. Kothes employs 130 people at its headquarter in Kempen (Germany), as well as at its locations in Bremen, Berlin, Stuttgart, Zurich (Switzerland) and Manchester.

kothes.com

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TCUK 2018 Sponsor – SCHEMA Group

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Logo for SCHEMA Group

The SCHEMA Group develops and markets high-performance solutions for information logistics. Founded in 1995, the company employs over 120 people at its headquarters and development site in Nuremberg, Germany. Relied upon by over 500 customers, the SCHEMA ST4 Component Content Management System (CCMS) and the SCHEMA CDS Content Delivery Server number among the most widely used systems for a modular approach to technical writing and documentation. The SCHEMA ST4 Component Content Management System and the SCHEMA CDS Content Delivery Server cater to all functions relating to the creation, versioning, variant control, translation, quality assurance, publication and distribution of product information – from service information on a mobile device to the final layout for a print catalogue. SCHEMA ST4 is a flexible system that can be scaled to suit the needs of small authoring teams up to entire companies. It is also available as a standard version or as a client-specific solution. SCHEMA CDS distributes information while providing its immediate availability. The SCHEMA Group’s solutions are suitable for a broad range of applications. They are deployed in a wide variety of sectors including mechanical and plant engineering, automotive, IT, electronics, medical technology and the pharmaceutical industry. Clients such as ABB, Agilent, Andritz, Bayer, Bentley, Boehringer Ingelheim, Bombardier, Bosch, Bundesanzeiger Federal Gazette, Carl Zeiss, Caterpillar, Daimler, Datev, Doppelmayr, General Electric, KSB, MAN, Miele, Austrian Federal Railways, Philips, Porsche, Roche, Schaeffler Group, SEW Eurodrive, Siemens, SMA, Toyota, TüV, Voith, Weleda, Wincor Nixdorf and many more rely on systems from SCHEMA.

SCHEMA. Complex documents made easy. www.schema.de

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TCUK18 Keynote Speaker Ben Woelk

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We are pleased to announce Ben Woelk as a keynote speaker for TCUK 2018.

Photo of Ben Woelk

Ben Woelk, CISSP, CPTC, is Vice President and Associate Fellow of the Society for Technical Communication (STC). A frequent conference presenter, Ben has received numerous Society and local awards, including the 2017 STC President’s Award.

Ben’s 20+ years techcomm experience includes management, SW and HW documentation, ISO 9001 documentation, instructor-led and web-based training, end user communications, and policies and procedures.

As Information Security Program Manager at Rochester Institute of Technology (RIT), he’s created a leading security awareness program, and teaches Computing Security and Technical Communication courses at RIT. In the EDUCAUSE Higher Education Information Security Council Awareness and Training Working Group, Ben works to develop cyber security awareness programs.

Ben guest edited STC’s February 2017 Intercom, “Personality, Temperament, and Technical Communication,” and authored Shock Proofing Your Use of Social Media (Kindle). Ben manages a virtual Introverted Leadership community, and mentors and advocates for aspiring introverted leaders.

Ben holds degrees from the University of Florida (BA), Trinity International University (MA), University of Rochester (MA, PhD Candidate), and RIT (Advanced Certificate in Technical Information Design).

Find Ben on his website, Benwoelk.com, or on Twitter as @benwoelk.

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