TCUK online – November 2021

For November 2021 we are pleased to welcome Andrea Flolid to complete her trio of TCUK talks that were sadly interrupted by the pandemic, this one is titled “I Don’t Know is on Third”.

4-5pm, Thursday 18 November 2021

PLEASE NOTE THE DIFFERENT TIME SLOT

Email istc@istc.org.uk to join the mailing list for the invite link.

About the presentation

Andrea will talk about the relationship between Customer Experience (CX) and Employee Experience (EX), EX @ Arm, and why Training is important for improving EX. Andrea will conclude with specific examples of the new Tech Comms Training program at Arm.

This is the final presentation in a series based on the famous Abbott & Costello comedy routine, Who’s on First. Get ready to laugh and enjoy one of the funniest skits on mis-communication ever performed.
  • Who’s on First: Audience Analysis (TCUK 2018)
  • What’s on Second: Customer Experience & Content Development  (TCUK 2019)
  • I Don’t Know is on Third: Employee Experience & Training
About the presenter
Andrea Flolid

Andrea Flolid is a Sr. Tech Comms Manager at Arm in Austin, TX. After an early career as an RF Engineer at Motorola, she switched gears to work on technical documentation as an Information Developer (ID). While at Arm, Andrea released 70 documents, totalling almost 250,000 pages of content. She also participated in or lead several change projects as well as managing a global team of IDs. A year ago, Andrea started working part-time as a Program Manager for one of Arm’s key customers. Whether working as an Engineer or an ID, providing customers with high quality, technically accurate products has always been at the centre of Andrea’s career.

TCUK21 Speaker: Markland Starkie

For TCUK Metro Online 2021, we have two speakers lined up to deliver webinars on the day, along with our satellite events.

Tuesday 28 September, 3:45pm- 4:30pm

Presentation by Markland Starkie – Head of Content, government digital services team (followed by Q & A session).

Email istc@istc.org.uk to attend.

About the presentation

‘Designing content in a time of urgent change: how GOV.UK guidance remained simple, clear and accurate through the coronavirus pandemic’

Since its launch in 2011, the UK government website, GOV.UK, has put users at the heart of its content. To do this, we ensure that content design forms a central part of the user-centred disciplines that are key to the success of digital products and services. This presentation will cover how we applied these user-centred principles to the public guidance produced as part of the early stages of the coronavirus pandemic and what we learned in doing so.

About the presenter
Markland Starkie
Markland Starkie

Markland joined the UK Government Digital Service in 2018 as head of content, leading content designers and technical writers in supporting the most used content on GOV.UK. As part of the GOV.UK senior management team, Markland has launched guidance, products and services that help the UK public understand changes resulting from Brexit as well as the government response to the COVID-19 pandemic. Prior to this, Markland spent 10 years in digital for the private and higher education sectors.

TCUK21 Speaker: Ray Gallon

For TCUK Metro Online 2021, we have two speakers lined up to deliver webinars on the day, along with our satellite events.

Tuesday 28 September, 2:45pm-3:30pm

Presentation by Ray Gallon (followed by Q & A session)

Email istc@istc.org.uk to attend.

About the presentation

‘Fourth Industrial Revolution and its impact on Techcomms’

The advent of technologies such as Artificial Intelligence and the Internet of Things ensures that the ways we live and work will change radically in the near future. Indeed, that change has already started. The place of information in this brave new automated world is key, but not obvious. It includes not only major epistemological change, but also ethical questions for which we need to be prepared.

About the presenter
Ray Gallon
Ray Gallon

Ray Gallon is president and cofounder of the Transformation Society, which develops strategies for humanist digital transformation and organizational learning, and researches the theory and practice of smart pedagogies. He has over 50 years’ experience as a communicator, including major companies such as IBM, Alcatel, and General Electric Health Care. Ray is a fellow of the Society for Technical Communication (STC), has been a speaker at congresses worldwide, and has authored multiple book chapters and articles. He is the editor of The Language of Technical Communication (XML Press).

TCUK Metro Online 2021: satellite event – Thursday

A satellite event as part of TCUK Metro Online 2021.

Thursday 30 September, 15:00 to 16:30 (approx.)

Presentation by Maria Loureiro (followed by Q & A session)

Email istc@istc.org.uk to attend.

About the presentation

The evolution of technical communication in video games

Technical writing is widely present in video games. However, this usually happens in the source language. To globalize products, video games companies use translation. But are we saying goodbye to this old strategy?

About the presenter
Maria Loureiro
Maria Loureiro

Maria Loureiro is an entrepreneur and independent manager and trainer in the video games localization industry.

She arrived in this industry more than 20 years ago and its excitement and avant-garde captivated her. She has been in charge and collaborated in the localization of some of the most important First Party and Third Party video games. In 2014 she founded KiteTeam, a disruptive solution well-known for its project management, quality assurance processes, and customer experience. Since 2016 she shares her expertise with students and professionals. She firmly believes that these interactions provide her with continuous learning.

TCUK Metro Online 2021: satellite event – Monday

A satellite event as part of TCUK Metro Online 2021.

Monday 27 September, 14:00 to 15:30 BST (approx)

Presentation by C J Walker (followed by Q & A session)

Email istc@istc.org.uk to attend.

About the presentation

Soft Skills in the new workplace

Soft skills aren’t just a nice-to-have anymore – they’re an absolutely essential part of your job skills portfolio in the new workplace. In this short presentation, CJ will discuss soft skills from the point of view of a techcomm recruiter, and tell you what you need to know to put them to work for you.

About the presenter
CJ Walker
CJ Walker

CJ is a recruiter, trainer, and consultant specialised in digital communications. She has worked in the techcomm, linguistics, and content modelling spaces before founding Firehead Digital Communications in 2007, where she drinks a lot of coffee and helps clients find the right talent. She also helps techcomm professionals train in new skills to progress their careers.

TCUK online – October 2021

October 2021 sees us welcome Chui Chui Tan who will be presenting her talk entitled “Getting to know your international audiences”.

1–2pm, Tuesday 12 October 2021

Email istc@istc.org.uk to join the mailing list for the invite link.

About the presentation

In this hour, Chui Chui will talk about why, when designing and communicating with your global customers or users in different countries with different cultural backgrounds, it is important to have a clear holistic understanding of them and their context. Examples will be given to show what to look out for when setting design and business directions to provide an as best and localised experience for your global audiences as possible. The session will also include time for the audience to raise any questions they might have and for us to discuss as a group.

About the presenter
Chui Chui Tan
Chui Chui Tan

Chui Chui Tan, Founder of Beyō Global, is a culturalisation strategist and customer experience (CX/UX) consultant. She helps companies create products and services which provide the experience their global customers need, desire and expect.

With a PhD in Human-Computer Interaction, Chui Chui takes a holistic approach to fully understanding customers/users with different cultural backgrounds, to help businesses define their (product, marketing, design, business, new market launch) strategies and grow their international reach and markets.

Her clients include names such as Spotify, Netflix, Asana, Babylon Health, Marriott, and Clarks, as well as start-ups, preparing for their launch and advising their global strategy. Chui Chui is the author of International User Research, and frequently speaks and runs online/offline workshops on Culturalisation and International UX.

TCUK online – September 2021

During September 2021, we are very pleased to have Catherine Rushton come to speak to us about Translation in the tech comms world.

1–2pm, Friday 17 September 2021

Email istc@istc.org.uk to join the mailing list for the invite link.

About the presentation

So. You need to translate your documentation. How do you find the right translator(s)? What exactly is the sorcery that turns your files from  language A into language B? And what can you as the customer do to ensure  fit-for-purpose translations while obtaining value for money? This talk will help you distinguish the good from the mediocre, walk you through translation tools, processes and practices, and set you up for success and sanity.

About the presenter
Catherine Rushton
Catherine Rushton
Cat Rushton is a freelance translator and reviser working from French, German and Spanish into English. She specialises in technical documentation and industrial marketing content. Before setting up her business in 2011, she spent 20-plus years running the gamut of international B2B marketing, market research, consultancy and business analysis. Alongside a Modern Languages degree she has an MA in European Management from Cranfield and is a qualified member of the Institute of Translation and Interpreting (ITI). Cat is a closet nerd with a creative streak, which may explain why she builds her own computers but is also a published songwriter.

TCUK Metro Online 2021 Dates for your diary

Our plans for TCUK Metro Online in September this year are taking shape based on feedback from last year’s event and suggestions building on our regular monthly TCUK Online lunchtime presentations. We are planning events across a week as follows:

Conference Main Event: Tuesday 28th September.

The TCUK Metro Online Conference will be held in the afternoon of Tuesday 28th September. The programme will be as follows:

  • ISTC Annual General Meeting for ISTC members only ahead of the main conference.
  • Annual Awards Presentations
  • Two Webinars (followed by Q & A sessions).
TCUK Online Satellite Events: during week ending Friday 1st October

In the same week (Monday 27th September to Friday 1st October) we will be holding other online days as TCUK Online satellite events. These may include: presentations, workshops, Special interest Group sessions, networking events, socials and quizzes, watch parties and breakout sessions.

TCUK Metro Online 2021 call for proposals

The call for proposals for the main event and associated activities is open until mid-July.
To submit a proposal for any activity type, please email our team on: tcuk@istc.org.uk.
We are particularly keen to hear from anyone involved in oil and gas, and aerospace, defence and space with ideas for TCUK Metro week.

Call for volunteers

We are looking for helpers in preparation for the events. Specifically now we are looking for volunteers to join our team in reviewing proposals. Please contact the team (tcuk@istc.org.uk) or the ISTC office (istc@istc.org.uk)

Call for sponsors

If your company is interested in sponsoring TCUK Metro, please contact the ISTC office or email our team on tcuk@istc.org.uk

TCUK online – August 2021 [CANCELLED]

Sadly, the August event has had to be cancelled. We hope that Mark will be able to come back another time to speak with us. We look forward to September’s event with Catherine Rushton.


For August 2021, we are pleased to have Mark Lewin speaking with us about working in developer documentation.

1–2pm, Wednesday 11 August 2021

Email istc@istc.org.uk to join the mailing list for the invite link.

About the presentation

Developer documentation is an increasingly in-demand and lucrative area for technical writers to be in. However, many are put off by the assumption that you need to be a programmer to make the switch. In this talk, Mark will tell you what it’s like to work in developer documentation, what skills are required, and how you can find work.

About the presenter
Mark Lewin
Mark Lewin

Mark Lewin is a technical writer and trainer and the author of books and training courses on various programming topics. He currently works on the documentation team at Ably. He has a particular interest in web mapping APIs, probably due to his terrible sense of direction.

When he’s not hunched over a keyboard, he likes to act (badly) in a local drama group and take his kids on one of his (now infamous) “circular walks”, where the true answer to the question “Are we there yet?” is “I haven’t got a clue”.

TCUK online – July 2021

In July 2021, Chris Hester will be speaking with us about Governance.

1–2pm, Tuesday 6 July 2021

Email istc@istc.org.uk to join the mailing list for the invite link.

About the presentation

Our teams are facing requests for more, better content – faster. Governance frameworks codify the policies, processes, roles and responsibilities that enable consistent content production and can help Tech Comms teams deliver on those requests. This session will look at what a governance framework is and how to start defining one for your team.

About the presenter
Chris Hester
Chris Hester

Chris Hester is the founder of Red Desk Studio, a consultancy that specializes in content strategy, taxonomy, and knowledge management solutions. She has presented at the TCUK conference and other events.

TCUK online – June 2021

June 2021 will see Bjørn Smalbro speak at TCUK online about designing Adobe FrameMaker templates.

1–2pm, Thursday 10 June 2021
Email istc@istc.org.uk to join the mailing list for the invite link.

About the presentation
Bjørn works with all sorts of graphic design. Lately he has taken up developing templates for Adobe FrameMaker. It was in that capacity that Adobe reached out to him, about creating new templates for Adobe FrameMaker 2020.
Adobe FrameMaker, which is the main part of the Adobe Technical Communication Suite, is mostly used for long document publishing like end users guides, product manuals and reference works.
This is an area where graphic innovation can be a bit conservative, so Bjørn was chosen to create some fresh designs.
Being a sample manual, there are some considerations to do and design decisions to contemplate. Bjørn will talk about the design process, the thinking behind it and show the samples. He will also demonstrate how FrameMaker’s templates can be used for working with the aesthetics of publications.
About the presenter
Bjørn Smalbro
Bjørn Smalbro
Bjørn lives in Copenhagen, Denmark with his wife and daughter in a crumbling old bungalow. In his sparetime he likes tinkering with woodwork and and enjoys reading most everything from sci-fi over russian novels to graphic novels. Bjørn also owns and runs Tequila.dk and TequilaList.com. Tequila.dk is a webshop specializing in highend Tequila and Mezcal and TequilaList.com is a europe oriented tequila blog.

May 2021 – TCUK online

Our May event for TCUK online will include a presentation by Michael Ingeldew titled “The changing role of the technical publication in Integrated Product Support”.

1–2pm, Tuesday 11 May 2021
Email istc@istc.org.uk to join the mailing list for the invite link.

About the presentation
The aerospace, defence and space technical publication is changing and at a rapid rate. The adoption of domain focused standards and specifications coupled with external influences like the Internet of Things and a continuous OEM ambition for a deeper integrated product, all mean the authors role is evolving and how the technical publication itself has changed on many projects.
In this webinar, Michael Ingledew, Managing Director of Tech Data World, will present on how the modern technical publication is being used today to support complex products and platforms in the aerospace, defence and space domains. Where the publication is going and why the author today is more than a traditional writer.

March 2021 – TCUK online with Chair of IPLF

Date & Time: Thursday 18 March, 13:00-14:00 GMT.
View the event announcement in your time zone.

We are very pleased to announce that Vera Gergely, the Chair of the International Plain Language Federation (IPLF), is going to be joining us for our March TCUK online.

If you’re not sure what plain language is, the chances are you’ll immediately recognise it when you hear about it. We’re very excited to have Vera come and speak.

In 2014 Vera embarked on the ambitious task of introducing plain language in Hungary. Since then, they have worked as a freelancer, offering plain language editing and training to companies. Vera also wrote a comprehensive guide on how to write clearly in Hungarian.

Vera also leads the Drafting Committee of the ISO Working Group for international plain language standards, is the chair of the International Plain language Federation, and a Board member of PLAIN (Plain Language Association International).

Send an email to istc@istc.org.uk to receive the link to the event.

January 2021 – TCUK online

The ISTC’s monthly events continue in the new year with a presentation by Mike Unwalla. Contact istc@istc.org.uk to attend.

1pm-2pm GMT, Tuesday, 12 January 2021
“Simplified Technical English”

About the presentation
Human failures cause accidents. A typical cause of human failure is unclear instructions. ASD-STE100 Simplified Technical English (STE) helps to make instructions clear, and thus STE decreases the risk of human failure.

Standard English can be difficult for people who read English as a second language. Phrasal verbs (multi-word verbs) such as ‘carry out’, ‘put up with’, and ‘work out’ are a special problem. STE helps to make text clear to people who read English as a second language.

STE is a controlled language. This presentation gives examples of rules from STE. The examples show how STE makes text as clear as possible.

The implementation of STE in an organization is not easy. The implementation must include terminology management. Input from subject-matter experts is necessary. Possibly, technical communicators will resist the use of STE, because they do not like to conform to a controlled language. Technical communicators must be trained to write STE.

You can read most of what I will say in ‘The case for ASD-STE100 Simplified Technical English’ in ‘Current Practices and Trends in Technical and Professional Communication’ (https://istc.org.uk/homepage/publications-and-resources/istc-books/current-practices-and-trends-in-technical-and-professional-communication/). Come to this presentation ready to ask questions, argue, disagree, and discuss. Thank you.

About MikeMike Unwalla
Many years ago, Mike taught English as a foreign language. Now, he is a freelance technical writer. At the ISTC conference (now TCUK) in 2001, someone showed him a software checker for AECMA Simplified English, which is now ASD-STE10 Simplified Technical English (STE) (www.asd-ste100.org). Since then, he has been interested in STE. He was a temporary UK representative of the Simplified Technical English Maintenance Group (STEMG) at the May 2019 meeting. He is a member of the UK Simplified Technical English Working Group.

December 2020 – TCUK online

Our 2nd TCUK Online event is on Wednesday Dec 9th 2020 – 13:00-14:00
Contact istc@istc.org.uk to receive details to attend.

5 To Midnight: even more of a last-minute rush
(Note: This is an update and refresh of David’s 2019 Ten to Midnight presentation)

Session abstract:
Documentation is often written right before the midnight deadline. It’s a classic release-based documentation problem: we think we can’t start to write content until the software is stable, tested and ready for release. But that’s the worst time to access SMEs, do the research, and write good-quality content. We write in a rush, or we release documentation late. It’s a lose-lose scenario for both writers and readers.
However, if we look at practices in code development, we see that “Continuous Integration” (CI) and “Continuous Delivery” (CD) is increasingly being used to solve a similar problem in software, combined with a “Shift left” approach. David will describe how he is adopting a CI/CD solution for documentation, and how you can apply a similar solution yourselves, by both “shifting down” to turn everyone into writers, and by “shifting left” to write documentation earlier.

Professional biography:
David is the Information Architect at Snyk, a software company selling developer-first tools based around the Snyk platform.
David has worked in technical communications for nearly 30 years, including information architecture, technical writing and content development, working on a range of documentation: from product descriptions, to user guides, to detailed API documentation. David has worked for multiple companies in the software sector, including ServiceNow and White Clarke Group.

TCUK 2020 Speaker – Matt Reiner

How to Rapidly Create Documentation Within an Agile Process

Many teams and organizations are talking about “being more agile” but it’s hard to know what that actually means. With the many agile framework options available, and the agile manifesto itself saying that agile doesn’t value “lengthy documentation”, it’s hard to understand where documentation fits.

This talk explores how agile teams can rapidly develop and deliver documentation alongside their product.

About Matt Reiner

Matt was once a customer of – and now a customer advocate with – K15t. Throughout his time as a technical communicator, Matt has branched out to marketing and UX writing projects with multiple teams.

Matt believes users have the best experience when information presented by Sales, Marketing, the product, documentation, and Support uses a unified voice.

TCUK Metro 2020 – Update

It is with a heavy heart that we have decided to cancel the face-to-face conference due to the coronavirus. The venue we booked for the event has issued safety guidelines that they will be implementing once they are able to open. Their suggestions are extremely reasonable, and they will do everything they can to ensure people are safe while attending events.

However, a big part of our conference is the networking and unfortunately this just would not be possible with the new guidelines. We have a responsibility to our members, and to those who would attend the conference, to ensure their safety and wellbeing and unfortunately, we cannot guarantee that in the current circumstances.

Needless to say, the team is disappointed, but all is not lost. We will have a mini online event on the day instead.

TCUK Metro provisional timings 

Register 

TCUK Metro online is free for all to attend.

To register your attendance, please email the ISTC office on istc@istc.org.uk. They will send you a link to attend the conference.

 

TCUK 2020 Speaker – Nancy Labri

Presentation about Tech Writers Beyond Borders, title tbc…

Who is Tech Writers Beyond Borders, its passion, and mission? What projects are underway to support the C19 pandemic? What projects have we supported so far? What are volunteers doing? What’s next?

Are you one of those people for whom it’s never been easy to switch perspectives, even though you love doing the research and background? Do you have a hard time looking at things from the cultural point of view? Why volunteering on multicultural projects can teach you the skills you need.

This presentation inspires, and provides practical information.

About Nancy Labri

Nancy started out as a French literature scholar, translator, and teacher. She assimilated to French culture through immersion experiences, including a summer camp in Le Drôme, a one-year internship in a private psychiatric clinic in the Loire Valley, teaching French in Aix-en-Provence in an international business program, translating tourism brochures about Senegal, French media articles, French and Italian mathematical reviews, and writing bilingual technical user documentation for the UN.

Nancy was a bilingual writer at UNESCO in Paris for 18 years, formalizing her technical communication skills at American University in Paris. From there she crossed the ocean back to the U.S. and found a perfect fit and transition at SAS as a customer-facing technical communicator on statistical software implementation projects. She has served many challenging roles over the ensuing 20 years at SAS. But to her, everything funnels into sensibility and communication, the bridge to broadening technology’s reach across society. Becoming a co-founder of Tech Writers Without Borders sealed her commitment to global communication. Her most humbling desire is to constantly improve her technical communication skills to exercise them in doing good for others.

The poster competition is returning to TCUK19

Once again we are inviting anyone who is planning to attend the conference – either as a delegate or as a presenter – to submit a poster. We will choose the best 20 of the submissions and have them made into pull-up display stands that will be on display in the exhibitor area throughout the conference. Those whose posters are on display will have an opportunity to discuss their poster ideas with other delegates. The posters on display will be judged and there will be a prize for the best poster and the funniest poster.

There are only a few rules and requirements:

  • The poster must be your original work and must be on a technical communications-related subject.
  • The file must be submitted so it is suitable for printing at 800mm x 2,000mm (portrait orientation) in PDF set to 300dpi. Any images included in the banner artwork will need to be high resolution.
  • Posters can be accepted only from those who are attending the conference.
  • Entries must be received by 19th August 2019 – send to claire.kelly@admin.co.uk.

Here are a few places that provide tips for creating good posters:

We look forward to seeing your entry!

TCUK19 Speaker Ellis Pratt – Let’s make a podcast!

Ellis Pratt will be giving a presentation at TCUK19 entitled “Let’s make a podcast”.

We’ll look at the podcasts that can help you in your technical communication career. We’ll also look at how we make the Cherryleaf Podcast, and how you could create a podcast of your own.

Furthermore, we will create an episode for that podcast, asking some of the delegates about their experience at the conference – what they learnt, what they liked, what they will do after the conference.

About Ellis Pratt

Ellis Pratt is a Consulting Technical Communicator and Director at Cherryleaf, a technical writing services company. He has been working in technical communication since the early 1990s. He has a degree in Business Studies, and is a member of organisations such as the Institute of Scientific and Technical Communicators, the Institution of Engineering and Technology and the ISTC Management Council. Ellis was a contributor to two books: Current Practices and Trends in Technical Communication, and The Language of Technical Communication.

TCUK19 Speaker Ellis Pratt – What skills will technical communicators need for the upcoming years?

Ellis Pratt will be giving a presentation at TCUK19 entitled “What skills will technical communicators need for the upcoming years?”.

The ways organisations support end users has changed over time. This is because new technologies emerge, products change, and users become more confident in using technology on a daily basis. We’ll look at how User Assistance is likely to change, and the skills technical communicators may need to have in the near future. We’ll also look at how Designers are facing similar issues, and how they are adapting.

About Ellis Pratt

Ellis Pratt is a Consulting Technical Communicator and Director at Cherryleaf, a technical writing services company. He has been working in technical communication since the early 1990s. He has a degree in Business Studies, and is a member of organisations such as the Institute of Scientific and Technical Communicators, the Institution of Engineering and Technology and the ISTC Management Council. Ellis was a contributor to two books: Current Practices and Trends in Technical Communication, and The Language of Technical Communication.

TCUK19 Speaker George Bakalios – Making the most of challenging situations or: How I Learned to Stop Worrying and Love the Challenge

George Bakalios will be giving a presentation at TCUK19 entitled “Making the most of challenging situations or: How I Learned to Stop Worrying and Love the Challenge”.

 

In the fast pacing world of technology nothing remains the same for a long time. New challenges come up every day and work can become overwhelming very easily. In this presentation I will talk about how one can embrace the challenges, see the positive side of them, and how this can develop the individual’s skills and boost their careers. I will be using my personal journey as an example and how the various challenges I faced over the years proved to be opportunities and equipped me with the skills to progress my career.

About George Bakalios

George comes from an Electrical and Computer Engineering background having studied at both the University of Patras and UCL. He started his career in Athens working as a Documentation Specialist for Nokia Siemens Networks before moving to Cambridge to be a Technical Author at Arm. After a few years working on a number of Arm CPU projects, in 2018 George took the role of a Senior Manager in Technical Communications leading a very diverse team of Information Developers spread throughout the globe.

TCUK19 Speaker Joaquim Baptista – Inspire with Comics (Workshop)

Joaquim Baptista will be giving a TCUK19 workshop on “Inspire with Comics”.

Successful software products accumulate features over time, becoming more complex and harder to explain.
When complex products are combined with staff turnover, knowledge of product features erodes over time, and the software products are used below their potential.

Comics can teach staff how to recognize the situations that products solve, as a starting point for further exploration of documentation and user interfaces.

After the workshop, the participants should be able to:

* Identify good comics.
* Identify people stories behind product features.
* Craft insightful comics to explain product features.
* Explain products with coordinated sets of comics.

About Joaquim Baptista

Currently working at Farfetch, Joaquim has documented large and evolving software products that require industrial writing processes instead of just writing craftsmanship, since 1997.

In 2014, Joaquim adopted comics as a way to quickly introduce product features to new users, or to add insight to training lessons. Later, Joaquim adopted comics to show how users experience a product, and to explain the many problems solved by a larger company.

Before tackling documentation, Joaquim worked as trainer, programmer, system administrator, and academic researcher.

TCUK19 Speaker George Bina – Docs as Code and DITA

George Bina will be giving a presentation at TCUK19 entitled “Docs as Code and DITA”

Treating Documentation as Code and using similar tools as developers is a trend known as “Docs as Code” that gained a lot of adoption in the recent years. “Docs as Code” approach is usually associated with source formats like Markdown, Asciidoc while DITA is associated with a heavy, old, monolithic CMS, as if DITA implies that CMS. In reality, this is not the case, DITA is a perfect fit for “Docs as Code” solutions and it is actually used as such in a number of projects. It provides also many advantages like semantic tagging, built-in reuse functionality, validation frameworks for both structure and business rules and more.

About George Bina

George Bina is one of the founders of Syncro Soft, the company that develops oXygen XML suite of XML editing, authoring, development, publishing and collaboration tools. He has more than 20 years of experience in working with XML and related technologies, bringing many innovative ideas to reality and contributing to XML-related open-source projects.

He presented at many XML, DITA, and technical communication conferences, giving passionate presentations and challenging the technological status quo, trying to get the audience to think outside the box, and re-imagine the future.

TCUK19 Speaker Charlotte Claussen – When correct and complete is not enough – how to give users reassurance (Workshop)

Charlotte Claussen will be giving a TCUK19 workshop on “When correct and complete is not enough – how to give users reassurance”.

Even when we deliver correct and complete information, we can still leave our users in a state where they feel insecure and find their tasks difficult.

In this workshop we will discuss what can make users insecure, for example inconsistency, assumptions of what the product is meant to do, or lack of context. We will look at concrete examples to spot potential triggers of insecurity, and we will discuss how we can make changes that can give the users the reassurance they need.

Examples for exercise will be provided, but I also encourage you to send examples of your own. Due to security requirements, digital materials must be sent to TCUK 3 weeks before the conference.

About Charlotte Claussen

Charlotte is a technical writer with experience from start-up-agency, and corporate environments. She has always been interested in how people know what to do with stuff, and why they sometimes get it wrong. She currently works for Cisco, excited about the enterprise challenge of reducing cognitive load for users while meeting the requests of customers.

TCUK19 Speaker George Lewis – How to publish your docs every 10 seconds like Amazon

George Lewis will be giving a presentation at TCUK19 entitled “How to publish your docs every 10 seconds like Amazon“.

The traditional documentation approval and release cycle doesn’t fit with products that use continuous integration. I mean, Amazon updates their products every 10 seconds (ok 11.7s)!! How can they possibly have time to compile HTML in a desktop publishing tool and then publish? 

 “Docs as code” arose out of the need to align documentation processes with code development processes. So the approach has been driven by developers and DevOps teams to use the tools they already have such as simple text-based authoring with Markdown or ASCIi doc combined with static site generators.

 But this was not enough, so now we have developer portals tools such as Readme.io and APIary. Does this mean there is no place for the powerful DTP tools we are comfortable with such as MadCap Flare or FrameMaker?

 In this presentation we will look at the docs as code workflows and tools, and see how a feature-rich DTP package like MadCap Flare can be used.

To find out more, click here to read related articles by George.

About George Lewis

George heads up the Service Delivery team at 3di. Having started his career in tech comm nearly 20 years ago in Germany, George has served his time as a writer of documents as well as a consultant helping organisations automate their documentation workflows.

 George is passionate about developing the people and processes necessary to bring tech comms into the 21st century.

 

TCUK19 Speaker Liz Gregory – Sign says 10 miles to Bognor Regis – signposting your help content

Liz Gregory will be giving a presentation at TCUK19 entitled “Sign says 10 miles to Bognor Regis – signposting your help content“.

Signposting gives us information. Go this way, stop here, expect deer on the road. This is as important in help content as it is on our roads. All users start somewhere, need to know where they are, and have a destination in mind. Are they in the right place? Where else should they be?

 If you’re a newbie, or more used to printed manuals, this presentation will help you signpost your help content. This paragraph is a navigational aid – it tells you whether you’re looking at the right presentation for your needs. Would it have been more useful at the top? Let’s find out!

About Liz Gregory

Liz Gregory MISTC is the sole technical author at tvONE and writes about commercial AV hardware and software. She has a background in chemistry and education and is a champion of user-first content. Liz’s current big project is raising a wonderful daughter while continuing to be the sole author supporting 500 products. She’s learned a lot about juggling deadlines, priorities, and being organised: plan, plan, plan, and always carry a contingency nappy. She is a dedicated member of the Thames Valley ISTC group, and enjoys knitting, web comics, and ball pits.

TCUK19 Speaker Mark Monaghan – It started at 10 – how technical communication guides us through life

Mark Monaghan will be giving a presentation at TCUK19 entitled “It started at 10 – how technical communication guides us through life”.

Technical communication sets up our expectations for learning from a young age. This session highlights some of the familiar and some unexpected places one person experienced the fruits of our profession, and suggests how the lessons from these early encounters can continue to inform the documentation process throughout a career.

 

About Mark Monaghan

After a meandering career including TEFL, mechanics, and coaching, Mark completed a degree in Astrophysics at Maynooth University. It was here that he wrote his first technical document, after getting frustrated with verbally explaining to each individual in the class how to fix a particular bug in the virtual machine with the image reduction software. He now works at a fintech company.

TCUK19 Speaker Michael Bergstrom – Ten STE Myths Busted

Michael Bergstrom will be giving a presentation at TCUK19 entitled “Ten STE Myths Busted”.

This presentation draws on some of the material written in Mike’s article “The Great STE Myth”, published in the Winter 2018 edition of Communicator. It tackles the inaccurate hype surrounding Simplified Technical English, exposing ten of the myths that are continually propagated in an attempt to keep this controlled language alive. Mike’s view is that STE is a standard that has failed miserably to find its way out of its aircraft maintenance procedure niche and should be best avoided as far as possible in favour of Plain English. “Writing STE is like writing with a pair of boxing gloves on” he claims. This presentation is bound to create some fireworks and ruffle some feathers of STE proponents, but one of Mike’s self-proclaimed hobbies is ruffling feathers.

About Michael Bergstrom

Mike Bergstrom started his career as a graduate Electrical & Electronic engineer in 1983. He has worked in design, development, applications and product management in many electrical/electronic engineering disciplines including IC design, high power analogue design, computer hardware and communications. He has been a technical translator and technical writer for the last 25 years, most of it as a freelance technical author/documentation consultant. When it comes to technical writing, he has seen it all. Mike currently works at Elekta as a technical author team leader. He considers himself an engineer who can write, rather than a writer who can engineer.

TCUK19 Speaker Andrea Flolid – What’s on Second?

Andrea Flolid will be giving a presentation at TCUK19 entitled “What’s on Second?”.

As a follow-up to last year’s presentation, Who’s on First, I will advance to second base and cover What’s on Second. Once you have completed audience analysis, the next step is to identify what your customers need to know.

I plan to use my increased involvement with our Customer Success team to move from Audience Analysis (who) to Content Development (what). My presentation is outlined below:

• What we did to collate customer feedback.
• What we did with this feedback to create an improvement plan.
• What we did to implement this change.

I will conclude with some specific examples of improved documentation based on customer feedback.

About Andrea Flolid

Andrea Flolid is a Staff Information Developer at Arm. She started her career over twenty years ago designing consumer phones and remote keyless entry systems at Motorola. After taking a career break, Andrea switched gears from engineering to technical writing. Since Andrea wrote most of her own technical documentation at Motorola, this wasn’t a very big stretch. However, switching from RF circuitry to semiconductor IP required a steep learning curve. In the end, providing her customers with high quality, technically accurate products has always been at the center of Andrea’s career.

TCUK19 Speaker Liz Gregory – Ten hundred topics? Try planning with mind maps

Liz Gregory will be giving a presentation at TCUK19 entitled “Ten hundred topics? Try planning with mind maps“.

 

 

Topic-based authoring is like managing your life on post-it notes. They’re small, there can be hundreds of them, and sometimes you walk off with one stuck to your shoe. It’s hard to work small but see the big picture.

A visual person, I found my solution in mind maps. I use structure, colours, and icons to plan and manage my project, topic types, effort, progress, and issues within our agile framework.

This presentation will outline the techniques I use in Mindjet MindManager. Mind maps aren’t for everyone, but if you like your information visual, maybe they’re for you!

You can download a trial version of Mindjet MindManager here: mindjet.com/start-your-free-trial-english/ and have a go yourself.

About Liz Gregory

Liz Gregory MISTC is the sole technical author at tvONE and writes about commercial AV hardware and software. She has a background in chemistry and education and is a champion of user-first content. Liz’s current big project is raising a wonderful daughter while continuing to be the sole author supporting 500 products. She’s learned a lot about juggling deadlines, priorities, and being organised: plan, plan, plan, and always carry a contingency nappy. She is a dedicated member of the Thames Valley ISTC group, and enjoys knitting, web comics, and ball pits.

TCUK19 Speaker Martin Block – Office working: Tips for an easier life

Martin Block will be giving a presentation at TCUK19 entitled “Office working: Tips for an easier life“.

This presentation is a light-hearted (but hopefully helpful!) review of how to make our lives as technical communicators a little bit easier in the office environment. Its aim is to provide those new to the profession with some tips on how to thrive as office-based technical communicators, and to prompt older hands to reflect on their own office survival tactics.

 

About Martin Block

Martin Block FISTC has worked as a technical author in the petrochemical and pharmaceutical industries, and currently writes for Remsdaq Ltd, a technology company based on Deeside near to Chester. He did a doctorate in physical oceanography (studying sand pick-up over ripples) before which he taught secondary school mathematics for a couple of years. Martin is a keen mountaineer and photographer, and has self-published a book – ‘Five Weeks One Summer’ – a diary of his 5-week solo trip to the high Alps back in 2004.

TCUK19 Speaker Andrea Szollossi – There are `10` types of people in this world…

Andrea Szollossi will be giving a presentation at TCUK19 entitled “There are `10` types of people in this world…”

GitHub’s 2017 Open Source Survey has shown most respondents find incomplete or confusing documentation a problem in the open source software space. However, more than half of the respondents also admit they rarely or never contribute to documentation.

Based on my experience of writing open-source documentation at the Government Digital Service, my talk will look at ways of getting your tech community involved in producing documentation.

From technical writing workshops to content critiques and from pair writing to skills exchange, I will cover successful approaches to engaging the tech community and the less successful approaches that led me there.

About Andrea Szollossi

Andrea is a technical writer at the Government Digital Service. Coming from an academic research background, she finds writing for government service teams very rewarding and impactful. Andrea particularly enjoys pair writing and the docs-as-code approach to writing documentation.

TCUK19 Speaker Chris Hester – Jack Denies, Ten Implies: The Power of Nonverbal Communication (Workshop)

Chris Hester will be giving a TCUK19 workshop on “Jack Denies, Ten Implies: The Power of Nonverbal Communication”.

Nowadays, we are so mindful about the words we speak that we forget what our physical presence is saying. Recognizing our nonverbal communication is particularly important for those of us who participate in video calls. Do our facial expressions and gestures support our words? How can we use others’ nonverbal cues to inform what we need to say or do?

In this workshop, we’ll discuss the rhetoric and types of nonverbal communication, as well as learn techniques for identifying and improving our nonverbal communication skills. Participants will discover how nonverbal communication can facilitate productive conversations and form stronger connections.

About Chris Hester

Chris is the Corporate Content Strategy and Operations Manager for UL, an STC Fellow, and a fair-weather cyclist. Prior to joining UL, she worked independently, delivering successful content strategy, taxonomy, and information architecture projects to a variety of clients, including those in the advertising, construction management, entertainment, financial services, and healthcare industries. She has been actively involved in the technical communication community as a volunteer and is a co-organizer of the Chicago Content Strategy Meetup group.

TCUK19 Speaker Jen Phillips – There are 10 kinds of people in the world: Developers and Users

Jen Phillips will be giving a presentation at TCUK19 on “There are 10 kinds of people in the world: Developers and Users”.

It can seem like developers and users are not even the same species, so getting them to work collaboratively can be quite the challenge.
I’ve seen rigid structures that prevented developers and users from ever speaking directly. I’ve also seen developers making changes at direct user request with little strategic oversight. I firmly believe there is a happy compromise to be found and I’m dedicated to building it.
I will talk about some of the processes and techniques I’ve tried, making the changes in ways that work for everyone, and some of the mistakes I’ve made along the way.

About Jen Phillips

Jen is a word nerd who generalises in anything techcomm-related that needs doing, including software testing and documentation. She has made a career out of getting into other people’s business and helping them out, turning this to all aspects of the software lifecycle and broadening her skills considerably along the way. She aims for improving quality in all aspects of the products, services and corporate culture she can reach, with everything from designing better processes to running regular wellbeing workshops.

TCUK19 Speaker Matthew Ellison – Top Tech Comms Technology Trends from the Past 10 Years

Matthew Ellison will be giving a presentation at TCUK19 entitled “Top Tech Comms Technology Trends from the Past 10 Years”

The past decade has seen many technology changes that have significantly impacted our work as Technical Communicators – not least the explosion in use of mobile devices that were almost unheard of 10 years ago. This presentation examines the trends, and picks out some key changes that Technical Communicators should be most aware of. These include responsive Design, micro content, open source development tools, and cloud-based authoring.

About Matthew Ellison

Matthew runs UA Europe, an independent training and consultancy company that specialises in user assistance design and development. He has over 30 years of experience as a user assistance professional, including a period in the US as Director of the WritersUA Conference. Matthew has in-depth knowledge of user assistance technologies including HTML5, CSS, and jQuery, and he has trained hundreds of authors on a wide range of tools including Flare, RoboHelp, and Help+Manual. He is a past winner of the ISTC’s annual Horace Hockley award.

TCUK19 Speaker Charlotte Claussen – What others think we do – why it matters and how to set them straight

Charlotte Claussen will be giving a presentation at TCUK19 entitled “What others think we do – why it matters and how to set them straight”

Through my career I have heard many different, often incorrect, statements of what my role should be, and what type of work I should be doing. And I have met many frustrated writers whose colleagues don’t understand or prioritise their work.

In this presentation I will discuss how others’ perceptions of our role affects our work, and what we can do about it. I will share some of my own mistakes and successes, and I will present a few suggestions on how you can make your own small investigations and use the findings to improve your own work conditions.

About Charlotte Claussen

Charlotte is a technical writer with experience from start-up-agency, and corporate environments. She has always been interested in how people know what to do with stuff, and why they sometimes get it wrong. She currently works for Cisco, excited about the enterprise challenge of reducing cognitive load for users while meeting the requests of customers.

TCUK19 Speaker Chris Burden – A picture is worth a thousand words – so here’s 10 useful things to know about pictures

Chris Burden will be giving a presentation at TCUK19 entitled “A picture is worth a thousand words – so here’s 10 useful things to know about pictures“.

A technical writing skill often overlooked is the skill of creating illustrations. Having a clear, well thought out graphic can have quite an impact on your readers and how they absorb the content you have created.

I am not an artist and have had no formal training in the subject. For this presentation I will share some of my 20 years’ experience in technical writing and creating illustrations. I will cover typical tools available and the pros and cons of using illustrations in technical documentation. I will talk about the different types of illustrations you may be asked to create and how you can go about creating them.

By the end of the presentation you should have at least 10 useful bits of graphics and illustration knowledge.

To find out more, click here to read related articles by Chris.

 

About Chris Burden

Chris is currently working as a senior technical author at 3di Information Solutions; an industry-leading supplier of out-sourced technical writing services. With over 25 years of technical writing experience, Chris has worked on many different products across many different industries. He started his career as a technical writing at Hewlett Packard in the late 80s. However, as that questionably fashionable era ended, Chris was lucky enough to be able to move on and work on a wide range of hardware, software and service products from industries as diverse as medical, financial, forestry, security, car parking, cash machines, and even military equipment.

TCUK19 Speaker David Bailey – 10 To Midnight: Solve the last-minute rush

David Bailey will be giving a presentation at TCUK19 on “10 To Midnight: Solve the last-minute rush”.

We always work 10 minutes before the midnight deadline.

It’s a classic release documentation problem: you can’t write content until the software is stable and ready for release. But that’s the worst time to access SMEs, do the research, and write good-quality content. We write in a rush, or we release documentation late. It’s a lose-lose scenario for both writers and readers.

David will describe how he has driven a solution to this problem, and how you can apply a similar solution yourselves, by both turning everyone into writers, and by “shifting left” documentation writing.

About David Bailey

David is the Lead Information Architect at White Clarke Group, managing the Information Architecture team.

David has worked in technical communications for nearly 30 years, including technical writing and content development areas, working on a range of documentation: from product descriptions, to user guides, to detailed technical information. David has worked for multiple companies in the software sector, including ServiceNow and Orbis Technologies.

David has driven improvements in documentation at White Clarke Group, and currently manages transition of White Clarke documentation platform to a hosted help-based system.

TCUK19 Speaker George Lewis – 10 steps to streamlining your localisation: How we halved the production time for a 28-language documentation suite

George Lewis will be giving a presentation at TCUK19 entitled “10 steps to streamlining your localisation: How we halved the production time for a 28-language documentation suite”.

Producing documentation is a challenge. Producing documentation in 28 languages is tougher. But getting all 28 languages on every single page while halving the time it takes is downright ridiculous …. or is it?

Promethean sells their interactive displays for classrooms in 154 countries. To cater for these countries, the documentation is required in 28 languages.

Due to the cyclical nature of the education business new products must be available in time for the purchasing season; if you miss that window, the product is doomed. So the documentation can’t be late.

In this talk we shall discus the key steps we took to help Promethean halve the production time for their documentation. We shall cover aspects such as why we selected the tools we did, how information design played a key role, and some of the challenges we faced.

To find out more, click here to read related articles by George.

About George Lewis

George heads up the Service Delivery team at 3di. Having started his career in tech comm nearly 20 years ago in Germany, George has served his time as a writer of documents as well as a consultant helping organisations automate their documentation workflows.

George is passionate about developing the people and processes necessary to bring tech comms into the 21st century.

TCUK 2019 Bronze Sponsor – Syncro Soft SRL

Oxygen provides a comprehensive suite of XML authoring, developing, publishing, and collaboration tools. The products are designed to accommodate a large variety of users, ranging from non-technical users to XML experts, and integrates all the major XML-based technologies (including DITA). They are available on multiple platforms (Windows, Mac OS X, Linux, Solaris, etc.) and in various different forms (as a desktop application, Eclipse plugin, or browser-based tool).

The suite of products include:

• Oxygen XML Editor: All-in-one comprehensive XML authoring, publishing, and developing tool
• Oxygen XML Author: User-friendly, visual XML authoring and publishing tool
• Oxygen XML Web Author: Intuitive XML editing and reviewing tool in any modern web browser
• Oxygen XML Developer: Industry-leading tool for designing XML Schema and transformation pipelines
• Oxygen WebHelp: Convenient, interactive tool for publishing DITA and DocBook content on the web
• Oxygen PDF Chemistry: Attractive PDF output from HTML or DITA through simple CSS styling
• Oxygen Content Fusion – Easy to use, flexible collaboration platform for any type of documentation workflow

TCUK19 Speaker Tony Dzumaga – 10 Things about SVG and Technical Documentation (Workshop)

Tony Dzumaga will be giving a TCUK19 workshop on “10 Things about SVG and Technical Documentation”.

This workshop will focus on SVG files to show where to use them in technical documentation; we will look at the anatomy of SVG files and the tools we can use to create them. Finally, we will focus on many examples using the diagramming tool Lucidchart.

You will be able to participate online using examples in Codepen and Lucidchart.

Finished examples will include online help using Flare and RoboHelp, printed output using FrameMaker and Word, Lucidchart schematics and diagrams, plus many more.

We will be firmly in the graphics zone, focusing on icons, infographics, schematics, and flowcharts.

About Tony Dzumaga

Tony is a Fellow of the ISTC and has worked in technical communications since 1996.

His documentation experience includes being a courseware developer and trainer in the project management sector, creating boat manuals in nine languages for a luxury yacht manufacturer and developing online help for a SCADA suite of software tools in the oil and gas industry.

Tony has experience of multimedia and graphics from being a Sony Centre and Apple Centre manager in the past.

He is currently working to create technical help content for Apteco a digital marketing software company.

TCUK19 Speaker Alexandru Jitianu – DITA and Markdown

Alexandru Jitianu will be giving a presentation at TCUK19 entitled “DITA and Markdown”.

DITA is a great choice for writing technical documentation. Ideally, all contributors to a project should use it to provide content. But sometimes, subject matter experts (like developers, engineers) will prefer to give content in another format. We will explore what possibilities arise when this other format is Markdown, a good match for structured authoring cases in which a minimal markup is enough.


We will explore various solutions like:


– getting DITA format directly from the developers
– getting Markdown format from the developers and integrate it into the DITA pipelines

About Alexandru Jitianu

Alex Jitianu has been working for more than 12 years as a software architect for Syncro Soft Ltd., the producer of the popular Oxygen XML Editor. During this period, his main focus has been in the development of technical documentation tools and DITA specific support. 

TCUK 2019 Bronze Sponsor – MadCap Software

Logo for MadCap Software

We Develop Innovative Software Solutions Backed with World-class Technical Support

MadCap Software was formed in 2005 by industry veterans with decades of experience in the technical communication and documentation industries, with the objective to develop great products backed with world-class technical support.

Today, MadCap Software is a trusted resource for thousands of companies around the globe for single-source, multi-channel authoring and publishing solutions designed for technical communication, knowledge management and content development. From authoring, publishing and translation, to cloud-based project and content management, to contribution and review in the cloud, you can streamline content delivery and manage the entire content development lifecycle with MadCap Software.

TCUK19 Speakers Zsuzsa Nagy & Derek Cooper – 10 records – CPD records keeping (Workshop)

Zsuzsa Nagy and Derek Cooper will be giving a TCUK19 workshop on “10 records – CPD records keeping”.

We will use example CPD records to improve (or start!) record keeping. We will also explore what else CPD records can be used for – turning a “chore” into a toolkit for on-the-job appraisals or job searches. The workshop is open to everybody. To get most out of the workshop, participants are requested to attend the session with their laptop and do about 1-2 hours of prep work.

About Zsuzsa Nagy

Zsuzsa Nagy has over 15 years of experience in the field of information design and is a Fellow of the ISTC. She has worked on manuals in various industries, including telecomms, microprocessor design, and inkjet print electronics. She has been keeping CPD records since she joined the ISTC in 2010.

About Derek Cooper

Derek Cooper is a Fellow of the ISTC and has been working in technical communications since 1992. He has written technical, service and user manuals, training courses and software help systems on a wide range of subjects. He has considerable experience with the Information Mapping and DITA topic-based writing methodologies. In his spare time he is active as a STEM Ambassador, discussing careers in engineering, technology and science with students of all ages at schools. As the chair of TCUK, he takes a deep interest in the process of making the conference successful and enjoyable for all attendees.

TCUK19 Speaker Chris Burden – An explanation of safety notices and how to build them in Flare

Chris Burden will be giving a presentation at TCUK19 entitled “An explanation of safety notices and how to build them in Flare“.

Health and safety information in documentation is typically managed and controlled using standards and guidelines.

In this presentation we will review the standards and guidelines that need to be considered when writing documentation for the EU market. Then we will look at how these harmonized standards relate to the federal US system and their documentation requirements.

We will focus on health and safety issues and the use and design of safety notices; what they need to include, what they are used for, and recommended content.

At the end of the session we will share some of the CSS and Flare tricks and tips we have developed at 3di for creating single-sourced safety notices that can be used for multiple outputs, while still complying with standards.

To find out more, click here to read related articles by Chris.

About Chris Burden

Chris is currently working as a senior technical author at 3di Information Solutions; an industry-leading supplier of out-sourced technical writing services. With over 25 years of technical writing experience, Chris has worked on many different products across many different industries. He started his career as a technical writing at Hewlett Packard in the late 80s. However, as that questionably fashionable era ended, Chris was lucky enough to be able to move on and work on a wide range of hardware, software and service products from industries as diverse as medical, financial, forestry, security, car parking, cash machines, and even military equipment.

TCUK 2019 Silver Sponsor – TWi

    TWi is a leading technical writing and information design service provider, based in Ireland. We partner with clients who require scalable and fully managed documentation solutions to meet their changing needs. We work mainly with multinational clients in the Software, Fintech, Utilities, Engineering, and Pharma/MedTech industries. Thanks to technology and Ireland’s time zone, we’ve worked with teams around the globe.
    Clients avail of our technical communication expertise and knowledge of documentation best practices, tools, and strategies to create deliverables fit to accompany their innovative creations. Typical deliverables include SOPs, technical guides, user manuals, online help, training resources, and white papers.

    Partner with us to turn your documentation into an asset by:
    – Enhancing knowledge transfer
    – Promoting usability, customer safety, and user satisfaction
    – Generating increased sales
    – Growing internal capacity to meet future documentation needs
    – Supporting legal, quality, and regulatory compliance

    TCUK19 Speaker Mike Hamilton – Micro Content, Chatbots, and Machine Learning – What Do They Mean for Technical Authoring?

    Mike Hamilton will be giving a presentation at TCUK19 entitled “Micro Content, Chatbots, and Machine Learning – What Do They Mean for Technical Authoring?”.

    In our high technology world, the need for quality content is always growing. However, how that content is delivered or received is constantly evolving. In this session, Mike Hamilton will introduce the concepts around “micro content” and how it will impact traditional technical authoring. The session will cover how your content can support your existing publishing requirements (PDF, HTML5, eBook, etc.) and be made compatible with micro content at the same time. Learn how to prepare your content for use as source material for automated chat feeds, bots, and other automated delivery techniques.

    About Mike Hamilton

    Mike has over thirty years of experience in training, technical communication, multimedia development, and software development at several organizations including Blue Sky Software/eHelp/Macromedia where he ran the RoboHelp program from 1998 to 2005, Cymer, a leading supplier of laser illumination sources to the semiconductor industry, National Steel & Shipbuilding, and the US Navy.

    Mike is often a featured speaker at industry events, including the WinWriters Online Help Conferences, STC (the Society for Technical Communication) Annual Summits, TCWorld events, TCUK, SOAP, and many more events. Mike has also appeared at the Microsoft Campus and STC regional conferences and events.

    Mike is also frequently quoted in technology articles in various trade publications.

    TCUK19 Speaker Olly Kirillova – Don’t Panic! Applying 10 Risk Management Principles to Technical Communication

    Olly Kirillova will be giving a presentation at TCUK19 entitled “Don’t Panic! Applying 10 Risk Management Principles to Technical Communication“.

    Have you ever felt as if you are on fire because the deadlines shifted again? Although there are some risks that you cannot prepare for, there are many others you can control, predict and plan for. 

    Technical communicators can apply risk management strategies to prepare for different outcomes. A proper risk management plan is what will keep you sane and in control. In this session, I’ll cover the basics: what constitutes a risk in Technical Communications, how to identify and evaluate risks, and, most importantly, how to set up an effective risk mitigation framework and finally stop panicking.

    About Olly  Kirillova

    Olly Kirillova, a technical communicator, content developer, and a bit of a control freak. Being a technical communicator for almost ten years, I worked in diverse projects, aimed at skilled IT professionals as well as completely non-technical users. I believe that user needs come first and always advocate for people I write for. My inner perfectionist finds joy when the documentation tasks are on track and risks are well-managed. Besides technical communications, I’m interested in project management, UX, and travelling.

    TCUK19 Speaker Ken Davies – Taking the Jump from 00 to 10 – Building HTML-Based Documentation from an infrastructure of PDF Help Files

    Ken Davies will be giving a presentation at TCUK19 on “Taking the Jump from 00 to 10 – Building HTML-Based Documentation from an infrastructure of PDF Help Files”.

    Developing online help when all other content is written in PDF format is much more than converting text to an HTML format. Creating HTML content requires a different type of writing, user experience understanding, and work methodologies. This means that much of your content needs to be created again. So how does the author make it happen while development moves on?

    Creating online help is possible with a range of modern techniques, such as topic-based authoring, Kanban methodologies, and CSS. As a result, you can deliver new content on the latest product features and minimise the documentation backlog.

     

    About Ken Davies

    Ken entered technical communications by accident while traveling. In Taiwan, he wrote marketing copy for a mini motherboard that spurred a trend in small PCs. He also worked at anti-virus giants Trend Micro.
    Continuing his exploration in technology back in the UK, he worked at map specialists 1Spatial and at Venda, pioneers in e-Commerce software.

    He loves seeing the ways in which writing can help the user and immerses himself in blogging and attending meetups.

    Currently at Microdec (part of the Access group), he has spent the last 3 ½ years designing their online help as the sole technical author.