Creating adaptive content for multi-screen devices: Challenges and solutions

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In this era of device explosion, when consumers are spending more time on smartphones and tablets than on PCs, it has become increasingly important for organizations to reach their customers by offering content on these new devices. However, it is easier said than done, as the traditional output formats such as Webhelp are ill-suited for these devices because of their varying screen sizes.

In this presentation, Vikram Verma, Product Manager, Adobe Systems, will describe how organizations are adapting to the multi-device era and will share the best practices to keep in mind while creating content for these devices. He will also discuss some of the content strategies relevant for these devices and will show you how to publish your content and make it accessible to end-users.

This is a vendor presentation by Vikram Verma of Adobe.

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The incremental steps towards dynamic and embedded content delivery

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Dynamic delivery is delivery of context-appropriate information that can be assembled at the time of request with the most up-to-date, relevant content appropriate for the user and interface in question.

Embedded content is where content becomes a seamless part of device interfaces. Products become “self-describing”, allowing users to work uninterrupted by the need to open help files or manuals.

Many aspire to working in this way, but few (so far) have achieved it. This workshop looks at the benefits, requirements, and barriers related to these new types of delivery.

We will look at:

  • Why should we bother with this type of delivery?
  • What type of techniques, technologies and skills are required to realise such a system?
  • What are the risks at each stage?

Requirements:

  • Laptop with MS Word-compatible editor
  • Ability to read from a USB stick

This workshop is facilitated by Noz Urbina.

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Managing documentation projects in an Agile way

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Agile methods are increasing in popularity as an approach to project management and product delivery. Originating in computer systems development, the methods are now gaining acceptance for application in contexts other than information technology. Many organisations, across all sectors, are citing methods from the Agile family as assisting in delivering the right products and services at the right time.

This workshop will develop knowledge and understanding of Agile methods from two viewpoints: what a project manager will experience when managing projects using an Agile method and what technical communications professionals and customers will experience when working on a project managed using Agile methods.

John and Alasdair’s workshop will use a variety of workshop interventions and exercises to express ideas, engage the group and to facilitate knowledge and understanding of the Agile family of methods.

This workshop is facilitated by John Burns and Alasdair Bullivant.

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Single-source/content management beyond text: Dealing with graphics and multimedia

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For most authors the concepts of content reuse are nothing new. Whether you work under the labels of “single-source publishing”, “content management”, or “multi-channel publishing” it all boils down to writing content once, maximizing reuse, and (hopefully) never resorting to content duplication to achieve your publishing goals. All of this works beautifully with text, but various media elements have always been the Achilles heel of content reuse. In this session Mr. Hamilton will explore concepts and techniques to bring graphic and multimedia elements into the content management workflow.

This session is delivered by Mike Hamilton.

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Managing accessible mobile content

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There are two trends that technical communicators must be aware of, and manage.

  1. In some regions or market sectors, you might not be permitted to sell your products or services unless you can demonstrate accessibility.
  2. The growth of mobile platforms continues to accelerate.

In this presentation, we review the implications of these trends when taken together, illustrated with simple examples. We will explore the impact of accessibility and mobility interaction, and outline ways in which you and your organization can manage technical content to benefit from the resulting opportunity.

This session is delivered by Adrian Warman.

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The Quantum Funnel: working with the black holes of knowledge

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For most of our history, we have designed linear, sequential learning systems, starting with beginners’ level and progressing to advanced. But the web lets us quickly find morsels of information out of sequence, without the context to understand it. We all have “quantum black holes” in our knowledge bases, which we fill in using a variety of strategies, mostly improvised. This presentation focuses on a cognitive model that explains current learning phenomena, and goes on to explore how we can design information for this world of “standalone chunks” that comes from a “new” user interaction model, and a new type of user/learner.

This session is delivered by Ray Gallon.

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