You spend months developing your content. You deliver it and wait for your users to say how good it is. The problem is, how many users REALLY know how to get the best from it. For example, do they know:
- What content is there?
- How best to find what they require?
- How to navigate around the content?
In this presentation you will see how training users about your content increases customer satisfaction and reduces support costs. If you can’t do this directly, it will show how others can do it on your behalf.
This presentation is delivered by Colum McAndrew.