Edward is a Canadian-born Technical Writer based at Lumension Security’s development lab in Galway, Ireland. Previously a marketer, he became increasingly dissatisfied with the generality and cliché ridden copy typically generated by marketing and sales teams. Edward was introduced to technical writing in Poland during 2004, and spent the next 6 years there honing his writing style to one that guides, informs, and supports people towards their goals.
Edward founded the Krakow Chapter of the Technical Communication Professionals in Poland, and is an advocate of DITA and content quality. He also has a special interest in information navigation and retrievability.
Edward’s session is called ‘Was this written by a cat on a keyboard? The useless assistance project‘.