TCUK21 Speaker: Markland Starkie

For TCUK Metro Online 2021, we have two speakers lined up to deliver webinars on the day, along with our satellite events.

Tuesday 28 September, 3:45pm- 4:30pm

Presentation by Markland Starkie – Head of Content, government digital services team (followed by Q & A session).

Email istc@istc.org.uk to attend.

About the presentation

‘Designing content in a time of urgent change: how GOV.UK guidance remained simple, clear and accurate through the coronavirus pandemic’

Since its launch in 2011, the UK government website, GOV.UK, has put users at the heart of its content. To do this, we ensure that content design forms a central part of the user-centred disciplines that are key to the success of digital products and services. This presentation will cover how we applied these user-centred principles to the public guidance produced as part of the early stages of the coronavirus pandemic and what we learned in doing so.

About the presenter
Markland Starkie
Markland Starkie

Markland joined the UK Government Digital Service in 2018 as head of content, leading content designers and technical writers in supporting the most used content on GOV.UK. As part of the GOV.UK senior management team, Markland has launched guidance, products and services that help the UK public understand changes resulting from Brexit as well as the government response to the COVID-19 pandemic. Prior to this, Markland spent 10 years in digital for the private and higher education sectors.