Rachel Potts MISTC


Rachel Potts
Rachel Potts
Rachel specialises in improving the customer experience that software and technology companies deliver. This involves working on the interfaces between the companies and customers, as well as the interfaces between the various disciplines involved in creating and communicating about products. After 13 years working with software and technology, she knows quite a bit about developing user-centric business processes, creating and managing support portals, improving findability of information, and improving software user interfaces.

Rachel advises on 3di Technical Communication projects and runs the 3di Software Usability division (www.3di-usability.com). In her ‘free’ time, she is a volunteer for the ISTC (www.istc.org.uk).

Rachel’s session is called: ‘Developing KPIs’.