Anja Kellermann and Kelly White will be presenting “Taking technical writing to the next level at SAP”.
As the cloud company, user experience is essential for SAP in attracting and retaining customers. User assistance is a key element of this and addresses how we help people to deploy, administer, use, and develop software. Key features include help directly in the interface, more multimedia content, the co-creation of content, and a presence in communities and social media.
This evolution of the technical writer to the user assistance professional leads us to ask:
- How does this impact our tasks and responsibilities?
- What training will we need?
- With shorter release cycles and pushed upgrades, how will our internal processes change?