Ellis Pratt will be presenting on “Help in the User Interface – a case study in first user interaction and embedded Help formats”.
One of the problems with online Help is users have to stop what they’re doing and go to the online Help. In this session, we’ll look at two ways you can stop breaking the user’s flow – by providing “first user interaction Help” and “embedded Help”. We’ll look at some of the different ways they are applied in software. We’ll also look at a project we worked on that involved implementing these forms of Help into a Web-based SaaS application.