Bridget Khursheed will be presenting on “Developing (unsupported) support”.
As the KAL RTM, a new concept cashless cash machine, moves from prototype to production – we need to create a complete support package for its technical teams. But can online training and documentation solutions cut it when our partners deploy in remote destinations including Australian outback service stations, Filipino diveshops, and local stores in developing countries? Technicians will have no reliable internet connection and at times not even a phone signal.
Any support delivered has to stand up for itself.
Join Bridget Khursheed on a real life journey into extreme support documentation.