John Kearney will be presenting on “Unpacking and applying the Tech Comms Toolbox”.
Content is not the sole domain of the Technical Communicator. Subject Matter Experts, Marketing Execs, Project Managers, Business Analysts, Admin Personnel… all these and more can and will create technical content to be consumed by others.
However, as these professionals often lack the specific skills to be found in the Technical Communication Toolbox, they often face massive content quality and management challenges. This is why we can and should be seen as more than writers of manuals.
During my career I’ve been lucky enough to work extensively outside the traditional parameters of Technical Communication. Among other activities, I’ve written functional design specifications, researched new technologies, created marketing collateral, run RFIs, edited bid documentation, designed project management methodologies. All these things and more are possible once we can understand and apply our specific set of skills.
I’d like to discuss what I think are the critical components of our toolbox, and how we can all apply these to break out of our traditional boundaries. In doing so, I’ll share with you some of my successes, my failures, and the lessons I’ve learned; beginning with my time in the Civil Service, and right the way through to my present career as a Tech Comms consultant in Cambridge.
As an added bonus, I’ll be drawing on examples of effective and ineffective user assistance from my hobbies, specifically archery and live-action roleplaying!