Alison Peck will be presenting at TCUK17 on “There must be a better way!”.
When the authoring tools and processes are making keeping up with product changes nigh on impossible, something has to change.
- Client A uses Word to produce PDF manuals … but their applications are web-based, and they now sometimes update three or four products simultaneously.
- Client B uses FrameMaker and RoboHelp to produce PDF manuals and online help, and there is a lot of duplication.
I’ll take you through the steps I followed when learning to use and evaluating MadCap Flare and moving to topic-based authoring, the opportunities and difficulties I faced, all the way to the decisions my clients made.
About Alison Peck
I’ve been a technical author for over 20 years, and have managed Clearly Stated since November 2004. I love my job – from starting to investigate a new application, through crafting the materials, to delivery of the finished products.
Most of my clients are software developers – about the only thing they have in common. They range from multi-national organisations to small companies with fewer than 50 employees, and they operate in sectors as diverse as healthcare, logistics and secure messaging. I produce everything from training materials to reference documents, in anything from online interactive formats to more traditional PDFs.