TCUK17 Speaker Ellis Pratt – “Documentation as self-service support”


Ellis Pratt will be presenting at TCUK17 on “Documentation as self-service support”.

Photo of Ellis Pratt

In this presentation, we’ll look at the different approaches to self-service support, and the role of the technical communicator within that environment.

We’ll explore:

If an organisation wants to encourage self-service support, where does end-user documentation fit in?
Is it realistic to expect users to write any of the content?
Does Software as a Service change the type of support an organisation needs to provide?

About Ellis Pratt

Ellis Pratt is a Director and Help Strategist at Cherryleaf, a technical writing services and training company based near London, in the United Kingdom. He has over 20 years of experience working in the field of documentation, has a BA in Business Studies, and is an Associate of the Institution of Engineering and Technology. Ellis is also on the management council for the Institute of Scientific and Technical Communicators (ISTC).