TCUK17 Speaker Jen Lambourne – “What I wish I’d known before doing user research for the first time”


Jen Lambourne will be presenting at TCUK17 on “What I wish I’d known before doing user research for the first time”.

Photo of Jen Lambourne

We all want our content to meet the needs of our users, but the practicalities of user research and testing can be daunting, especially if you don’t have a research background.

In this talk, I’ll share some practical advice to get you started. From deciding what and how to research, finding users, handling consent, interview techniques, experience mapping, analysis and more, the talk will focus on the mistakes I’ve made and plenty of advice to get you going. We’ll also cover how to feed those all important findings back into product and content development.

About Jen Lambourne

Jen is a technical writer fighting an endless battle against acronyms and jargon. After escaping the worlds of technology PR and marketing, she now works at Government Digital Service (GDS), part of the Cabinet Office. In her latest role, Jen produces technical guidance for people across the UK government, as well as technical documentation for GDS products and services – all with a heavy dose of user research and testing.