Ken Davies will be giving a presentation at TCUK19 on “Taking the Jump from 00 to 10 – Building HTML-Based Documentation from an infrastructure of PDF Help Files”.
Developing online help when all other content is written in PDF format is much more than converting text to an HTML format. Creating HTML content requires a different type of writing, user experience understanding, and work methodologies. This means that much of your content needs to be created again. So how does the author make it happen while development moves on?
Creating online help is possible with a range of modern techniques, such as topic-based authoring, Kanban methodologies, and CSS. As a result, you can deliver new content on the latest product features and minimise the documentation backlog.
About Ken Davies
Ken entered technical communications by accident while traveling. In Taiwan, he wrote marketing copy for a mini motherboard that spurred a trend in small PCs. He also worked at anti-virus giants Trend Micro.
Continuing his exploration in technology back in the UK, he worked at map specialists 1Spatial and at Venda, pioneers in e-Commerce software.
He loves seeing the ways in which writing can help the user and immerses himself in blogging and attending meetups.
Currently at Microdec (part of the Access group), he has spent the last 3 ½ years designing their online help as the sole technical author.