TCUK19 Speaker Jen Phillips – There are 10 kinds of people in the world: Developers and Users

Jen Phillips will be giving a presentation at TCUK19 on “There are 10 kinds of people in the world: Developers and Users”.

It can seem like developers and users are not even the same species, so getting them to work collaboratively can be quite the challenge.
I’ve seen rigid structures that prevented developers and users from ever speaking directly. I’ve also seen developers making changes at direct user request with little strategic oversight. I firmly believe there is a happy compromise to be found and I’m dedicated to building it.
I will talk about some of the processes and techniques I’ve tried, making the changes in ways that work for everyone, and some of the mistakes I’ve made along the way.

About Jen Phillips

Jen is a word nerd who generalises in anything techcomm-related that needs doing, including software testing and documentation. She has made a career out of getting into other people’s business and helping them out, turning this to all aspects of the software lifecycle and broadening her skills considerably along the way. She aims for improving quality in all aspects of the products, services and corporate culture she can reach, with everything from designing better processes to running regular wellbeing workshops.