David Bailey will be giving a presentation at TCUK19 on “10 To Midnight: Solve the last-minute rush”.
We always work 10 minutes before the midnight deadline.
It’s a classic release documentation problem: you can’t write content until the software is stable and ready for release. But that’s the worst time to access SMEs, do the research, and write good-quality content. We write in a rush, or we release documentation late. It’s a lose-lose scenario for both writers and readers.
David will describe how he has driven a solution to this problem, and how you can apply a similar solution yourselves, by both turning everyone into writers, and by “shifting left” documentation writing.
About David Bailey
David is the Lead Information Architect at White Clarke Group, managing the Information Architecture team.
David has worked in technical communications for nearly 30 years, including technical writing and content development areas, working on a range of documentation: from product descriptions, to user guides, to detailed technical information. David has worked for multiple companies in the software sector, including ServiceNow and Orbis Technologies.
David has driven improvements in documentation at White Clarke Group, and currently manages transition of White Clarke documentation platform to a hosted help-based system.