Joaquim Baptista will be giving a TCUK19 workshop on “Inspire with Comics”.
Successful software products accumulate features over time, becoming more complex and harder to explain.
When complex products are combined with staff turnover, knowledge of product features erodes over time, and the software products are used below their potential.
Comics can teach staff how to recognize the situations that products solve, as a starting point for further exploration of documentation and user interfaces.
After the workshop, the participants should be able to:
* Identify good comics.
* Identify people stories behind product features.
* Craft insightful comics to explain product features.
* Explain products with coordinated sets of comics.
About Joaquim Baptista
Currently working at Farfetch, Joaquim has documented large and evolving software products that require industrial writing processes instead of just writing craftsmanship, since 1997.
In 2014, Joaquim adopted comics as a way to quickly introduce product features to new users, or to add insight to training lessons. Later, Joaquim adopted comics to show how users experience a product, and to explain the many problems solved by a larger company.
Before tackling documentation, Joaquim worked as trainer, programmer, system administrator, and academic researcher.