Conference Programme TCUK 2018

Tuesday, 25 September 2018

Time	Stream A	Stream B	Stream C
09:30 – 11:00	The content alchemist: how to turn technical information into marketing gold David McGuire	Call to Action! How tech writers can improve UX Holli Hamilton	The Build-a-Workshop Workshop Chris Hester
11:00 – 12:30	Mind the Gap: The Client Need vs.The Client Request Marilyn Woelk	Git(Hub) for Technical Writers: From Zero to Published Docs Robert Kratky	The Build-a-Workshop Workshop Chris Hester
12:30 – 13:30	Lunch
13:30 – 16:30	Design & Test a Chatbot Conversation Toni Byrd-Ressaire	How to Write in Plain Language Frances Gordon	Temperament-based Strategies for Excelling in the Workplace Ben Woelk
16:30 – 19:00	Vendor Exhibition and TCUK Fringe Events
19:00 – 21:00	Informal Dinner

Wednesday, 26 September 2018

Time	Stream A	Stream B	Stream C
09:00 – 09:10	Welcome from Derek Cooper, TCUK 2018 Conference Chair
09:10 – 09:50	Lessons Learned on an Introvert’s Journey to Leadership Ben Woelk
9:50 – 10:10	Break
10:10 – 10:50	Engineering high quality content through technical mentoring David McCormick	Case study from SCHEMA: Using ST4: Easy, Rapid, Success and Triumph! Jörg Plöger	Using Text, Images and Video in Technical Communication Ferry Vermeulen
10:50 – 11:10	Break
11:10 – 11:50	It’s called Technical Communication for a reason Rhyne Armstrong	Polymathing 365 Eran (Yuri) Kolber	How to win followers & influence people: Tech comm lessons from writing about novels Cecily Roberts
11:50 – 13:40	Lunch 12:50 – 13:40 ISTC AGM – All are welcome to attend, though only eligible ISTC Members can vote
13:40 -14:20	To make text as clear as possible, use Simplified Technical English Mike Unwalla	Docs as Code – without any code Zsuzsa Nagy	Digital Self Defense – Tips, Tools, and Best Practices to Stay Safe Online Ben Woelk
14:20 – 14:40	Break
14:40 – 15:20	Quiet Leadership – Why it works in proactive organisations Derek Cooper	Information is a gift: it should be small and heavy Owen Flatau	Four functions in the structure of technical documentation (and why they matter) Daniele Procida
15:20 – 15:40	Break
15:40 – 16:20	Creating great customer experiences through outstanding technical support and content Ciarán Dunne
16:20 – 19:00	Vendor Exhibition and TCUK Fringe Events
From 19:00	Drinks Reception Gala Dinner, awards, and entertainment

Thursday, 27 September 2018

Time	Stream A	Stream B	Stream C
08:45 – 09:25	From Docs to Bots: Find Your Passion & Get a Career Makeover Toni Byrd-Ressaire
09:25 – 09:45	Break
09:45 – 10:25	A Casual Contributor’s Learning Aid for DITA Structuring Shirley McDonnell	If variety is the spice of life… Alison Peck	I’m just a technical writer. Actually, no. Ant Davey
10:25 – 10:45	Break
10:45 – 11:25	The successful fraud Chris Hester	What’s the deal with structured content? Ellis Pratt	No final frontier: unleashing our inner Tech Comms polymath John Kearney
11:25 – 11:45	Break
11:45 – 12:25	Who’s on first? Andrea Flolid	Intelligent Information – iiRDS – a new information exchange standard of Industry 4.0 and Internet of Things Jörg Plöger	The Value of the Polymath Communicator Alisa Bonsignore
12:25 – 13:20	Lunch
13:20- 14:00	Developing User-centred Content in an Agile World Sarah Thomson	Beyond the Book – Tech Comms for the Digital Generation (and Beyond) Andrew Mills	Increasing User Assistance Visibility Karla Reis
14:00 – 14:20	Break
14:20 -15:00	Cybersecurity and documentation: security considerations for authors Bridget Khursheed	I have to create mobile apps too!? Phil Lane	Jack-of-all-trades John Lee
15:00 – 15:20	Break
15:20 – 16:00	Effective and Engaging: The Key to Making Better Videos Matthew Pierce	Working with third-party content. What are the challenges? Jennifer O Neill	Branding Yourself as Indispensable Marilyn Woelk
16:00 – 16:10	Short Break
16:10 – 16:40	Conference Close Derek Cooper TCUK 2018 Conference Chair